Jobs
>
San Antonio

    Warrior Support Coordinator - San Antonio, United States - Wounded Warrior Project

    Default job background
    Description
    Great benefits. Competitive pay. We know these are some of the things people look for in a job.

    But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.

    At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:
    • A flexible hybrid work schedule (3 days in office, 2 days' work from home)
    • Full medical, dental and vision coverage for both teammates AND family members
    • Competitive pay and performance incentives
    • A fun, mission focused and collaborative team environment
    A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.
    The Wounded Warrior Project (WWP) Warrior Support Coordinator - Resource Center provides internal and external information, referral services, and outreach to wounded warriors and their family members through phone, email, chat, and in-person assistance to assist them with their long-term recovery and empowerment.

    Note: The WWP Resource Center is a multi-channel contact center that serves and supports wounded warriors and their families.

    DUTIES & RESPONSIBILITIES
    • Connect with warriors and their families who are in transition or have separated from military service by responding to them via multiple channels of communications, e.g., phone, email, chat, and in-person.
    • Assess and triage the needs of warriors, caregivers, and family members.
    • Coordinate alumni registration and verification process.
    • Identify programs and services eligibility. Proactively communicate with warriors and family members to facilitate the registration process and answer eligibility questions. Utilize probing questions to identify specific needs and uncover new opportunities.
    • Register warriors and family members.
    • Provide program overviews to newly-registered warriors and family members for continuous support and engagement via inbound and outbound communications.
    • Connect warriors, caregivers, and family members with WWP programs and services to assist them with their long-term recovery and empowerment.
    • Identify and handle crisis situations, including suicide intervention and prevention.
    • Follow up with internal teammates, warriors, caregivers, family members, and community resources as appropriate.
    • Complete outbound calls to warriors with the intention of getting them engaged in WWP programs and services or to ensure they have no current specific needs.
    • Utilize internal database to determine resources that are appropriate for the warriors and family support member's needs.
    • Research historical information using WWP internal systems.
    • Create, update, and maintain current and accurate data in WWP internal systems.
    • Research and vet external organizations to enhance the information and referral database.
    • Adhere to call and email quality established standards set by leadership.
    • Establish effective working relationships and work collaboratively with WWP teammates.
    • Other related duties as assigned.
    KNOWLEDGE, SKILLS, & ABILITIES
    • Successful completion of four-week, intensive Resource Center training upon hire.
    • Ability to work flexible hours including evening hours. May require shift rotation to accommodate extended resource center hours (9 a.m. - 9 p.m. Eastern time).
    • Demonstrated understanding of WWP programs and services offered to wounded warriors.
    • Demonstrated proficiency using appropriate etiquette when responding to email, helpline email, and phone.
    • Strong written and verbal communication skills. Demonstrated ability to utilize effective verbal probing techniques to obtain information.
    • Strong interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
    • Demonstrated understanding of military culture and veteran issues, the emotional impact of combat, and the challenges faced by wounded warriors.
    • Strong computer skills. Demonstrated proficiency using Microsoft Office.
    • Accurate data entry and typing proficiency and skills. Demonstrated ability to timely and accurately maintain data in SalesForce.
    • Good organizational and time management skills. Demonstrated ability to prioritize work effectively. Effectively complete assignments and meet deadlines.
    • Unequivocal commitment to the highest standards of personal and business ethics and conduct.
    • Mission-driven, guided by core values, and a pleasure to work with.
    EXPERIENCE

    Requirements
    • Two years of call center experience, or customer service experience in a retail, hospitality, or healthcare organization.
    • Two years of experience using Microsoft Office, e.g., Word, Excel, PowerPoint, Outlook.
    Preferences
    • Two years of administrative experience with a non-profit organization, preferably within a military family support services environment.
    • Two years of experience handling crisis calls and escalation procedures.
    • Two years of experience using a customer relationship management system, e.g., Salesforce.
    • Bilingual-Spanish
    EDUCATION

    Requirements
    • High school diploma or GED.
    Preferences
    • Associate degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
    WORK ENVIRONMENT/PHYSICAL DEMANDS
    • General office environment; temperature controlled
    • Routinely uses standard office equipment, e.g., copiers, phones, computers, filing cabinets.
    • Sitting for extended periods.
    *ca-ml

    #LI-HYBRID

    Wounded Warrior Project is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.

    Please note:
    Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."


  • TMD Staffing San Antonio, United States

    Job Description · Job DescriptionBranch: 38 · JO: 53830 · Now HIRING Surgical Support Coordinator in San Antonio, TX. Temp-to-Hire. · Key Responsibilities: · Plan, implement, coordinate, evaluate and promote the continuity of care consistent with established standards and practic ...


  • Principle Auto San Antonio, United States

    Principle Auto Support Staff Who You Are Principle Auto is seeking an exceptional Support Staff to join our rapidly growing dealerships. Your enthusiastic presence and ability to smile consistently while working is contagious. Your fast nature allows Coordinator, Support, Support ...


  • Endeavors San Antonio, United States

    Job Details · Job Location San Antonio, TX Position Type Full-Time Education Level Masters Degree Job Shift Days Description · JOB PURPOSE: · The Clinical Support Coordinator provides support to the Military Family Clinic as a manager of clinical support services, including Int ...


  • LADGOV CORPORATION San Antonio, United States

    Job Title: CLINICAL COORDINATION SUPPORT · Location: JBSA Ft Sam Houston, TX78234 · Duties: · Serve as a clinical liaison to communicate information and feedback between METC programs, Program Clinical Coordinators, METC Clinical Coordinator, Dean of Academic Affairs, Associate D ...


  • Randstad San Antonio, United States

    sales support coordinator. · san antonio , texas · posted 3 days ago · job details · summary · $22 - $23 per hour · contract · high school · category computer and mathematical occupations · reference1054379 · job details · job summary: · We are seeking a highly motivated and orga ...


  • Principle Auto San Antonio, United States

    Principle Auto · Support Staff · Who You Are · Principle Auto is seeking an exceptional Support Staff to join our rapidly growing dealerships. Your enthusiastic presence and ability to smile consistently while working is contagious. Your fast nature allows you to work quickly and ...


  • Wounded Warrior Project San Antonio, United States

    Great benefits. Competitive pay. We know these are some of the things people look for in a job. · But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're loo ...


  • Holt Group Inc San Antonio, United States

    Job Summary: · This position is responsible for the preparation, planning, and follow-up of IronPro agreements. Assists in improving product support efficiency and maximizing customer satisfaction. This includes agreement renewals, quoting assistance, organizing, and filing of p ...


  • BD Holt Company San Antonio, United States

    Job Description · Job DescriptionJob Summary: · This position is responsible for the preparation, planning, and follow-up of IronPro agreements. Assists in improving product support efficiency and maximizing customer satisfaction. This includes agreement renewals, quoting assista ...


  • Wounded Warrior Project San Antonio, United States

    Connect with warriors and their families who are in transition or have separated from military service by responding to them via multiple channels of communications, e.g., phone, email, chat, and in-person. Assess and triage the needs of warriors, ca Support, Coordinator, Salesfo ...


  • Endeavors San Antonio, United States

    Job Details · Job Location San Antonio, TX Position Type Full-Time Education Level Masters Degree Job Shift Days Description · JOB PURPOSE: · The Clinical Support Coordinator provides support to the Military Family Clinic as a manager of clinical support services, including Int ...


  • Principle Auto San Antonio, United States

    Principle Auto Support Coordinator Who You Are Principle Auto is seeking an exceptional Support Coordinator to join our rapidly growing dealerships. Your enthusiastic presence and ability to smile consistently while working is contagious. Your fast n Coordinator, Support, Valet, ...


  • Innovacare Health New Braunfels, United States Full time

    Job Summary · The Patient Support Coordinator provides excellent customer experience/ service in a medical environment. · Essential Job Functions · Demonstrates a positive attitude and creates good relationships with team, patients, and guests. · Achieves 90% target for inboun ...


  • QIMA San Antonio, United States Full time

    Company Description · At QIMA, we're on a mission to help our clients make products consumers can trust. · Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of t ...


  • Builders FirstSource San Antonio, United States

    Ignite your career at Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market. The #1 name in our industry, we help make the dream of home ownership more achievable every day. At BFS, you'll b ...


  • Bexar County, TX San Antonio, United States

    Salary: $6,100.00 Monthly · Location : Vista Verde - 233 N. Pecos San Antonio, TX · Job Type: Full-time Regular · Job Number: · Department: Economic Development and Community Development · Opening Date: 04/12/2024 · Closing Date: Continuous · Summary · Under direction, is ...


  • OpenText San Antonio, United States Full time

    OPENTEXT · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the wor ...


  • opentext San Antonio, United States

    OPENTEXT · OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the wor ...


  • Spectrum San Antonio, United States

    Are you interested in being a Right of Entry Support Coordinator in accurately articulating ROE policies, procedures, standards, and practices? You can do that.Ready to Actively and consistently support all efforts to simplify and enhance the customer experience?As a Right of Ent ...


  • Spectrum San Antonio, United States Full time

    Are you interested in being a Right of Entry Support Coordinator in accurately articulating ROE policies, procedures, standards, and practices? You can do that. Ready to Actively and consistently support all efforts to simplify and enhance the customer experience? As a Right of E ...