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Rocklin

    Account Director, Creative Services - Rocklin, United States - Tag

    Tag
    Tag Rocklin, United States

    6 days ago

    Default job background
    Full time
    Description

    Must have recent Life Science experience and experience in product launch to be considered for this role

    JOB QUALIFICATIONS


    • Bachelor's Degree in Marketing or related field. A combination or work experience and education can be substituted.


    • 5+ years of experience in Account Management


    • 4-7 years sales background or project management background


    • Minimum 3 years' experience in marketing production service delivery or a sourcing role


    • Strong subject matter expertise in Creative Production or Sourcing


    • Working knowledge of campaign management and content production across all media channels


    • Understanding production and versioning of TVC elements, digital and social execution, print (including direct mail, literature), Press and Out of Home (OOH)


    • Experience with leveraging Project Management, Workflow and Digital Asset Management technology


    • Experience with the billing cycle from invoice generation to accounts receivables


    • Experience in more than 1 more media type


    • Demonstrate ownership and management of one or more P&Ls

    JOB DUTIES

    (* denotes an "essential function")


    • Oversee one or more account teams


    • Manage the team to ensure the delivery of BAU operational excellence


    • Manage the day to day client relationship


    • Identify opportunities to develop the account


    • Directly responsible for account P&L. Analyze on a line by line where time is being spent on the account.


    • *Conduct diagnostic meetings with existing clients for process audits along with issue tracking and resolution


    • *Provide support in crafting responses to RFIs/RFPs and SOW's


    • *Provide quotes. Build and expand client pricing schedules to align with client support requirements


    • *Seek opportunities to expand service offerings


    • *Conduct budget review meetings with the client as needed


    • Ensure regular communication with clients and manage client expectations


    • Be the senior point of contact for the client. Be the client escalation point at a senior leadership


    • *Plan yearly scope of work/budget with the client to discuss client relationship, performance, budget, forecasting and new strategic initiatives.


    • *Oversee the management of project/campaign details & coordination from start to completion


    • Train the client on how to use internal Tag systems as required


    • Identify opportunities to expand the business to other areas of the company


    • Succession planning- Oversee the growth and management of staff


    • Oversee the creation of Management Information (MI) on a regular basis, i.e. weekly, monthly and quarterly, which must include metrics for Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)


    • Monthly reporting


    • Provide input, along with manager's support, for Quarterly Business Review (QBR) content

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