Executive Community Association Manager - Folsom, United States - The Management Trust

The Management Trust

Verified Company

Folsom, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

The Management Trust

Position Title:
Executive Community Association Manager

Location:
Folsom, CA

Reporting To:
Division Vice President of Community Management

Status:
Exempt, Full-Time

Salary:
$80 - $85K DOE

COMPANY PROFILE:

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients? needs, not merely reacts to them.

We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation.

Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

EMPLOYEE OWNER POSITION PURPOSE:

The Community Association Manager (CAM) is responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations, regular interaction with and support of Board of Directors members/homeowners/vendors, meeting attendance, budget preparation, and overall community business management.

In addition to the above duties and responsibilities, the ECAM is a leadership opportunity for an experienced community management professional who is passionate about supporting, developing, and engaging a team of CAMs.

JOB DUTIES AND RESPONSIBILITIES:

Ensure the team is successfully meeting and exceeding Company standards in alignment with business need and job descriptions
Actively build a talent pipeline and be fully vested in the entire employee lifecycle (from recruiting to exit)
Coach and train new team members in accordance with Division and Department policies and procedures; this includes following The Trust?s 6month onboarding program
Ensure employee retention through mentoring, encouragement, and positive relationship building
Assist CAMs to verify appropriate client expectations are set/met to ensure client satisfaction and effective management results
Seek educational and other opportunities to continually improve leadership and team building skills
Collaborate with Division other Department leaders to coordinate team building efforts, implement new initiatives, and program improvements
Respond to client concerns and issues of client satisfaction; bring items of concern to Division Leadership?s attention
Review and approve mailings, correspondence, and other critical items for accuracy, format, and content
Ensure overall quality of service for both internal and external deliverables
As appropriate, review and approve special requests that require supervisory oversight
Ensure continuous service to both internal and external customers in the absence of team members
Observe staff performance and subsequently coach/counsel for improvement as necessary; this includes partnering with HR to author and deliver feedback and disciplinary action
Provide team member performance assessment in preparation for annual performance reviews (with Division Leadership)
Monitor attendance and schedules to ensure appropriate and adequate operating levels
Review/approve online timekeeping per Company policy, and approve mileage and reimbursements per Division and Department policies and procedures
Act as a conduit to bring operational concerns and issues from the team to Division Leadership
Assist with specific duties including, but not limited to: training, assistance with initiatives, and other special projects as determined by Division Leadership

QUALIFICATIONS:

High School Diploma (or equivalent); Associate?s Degree preferred
Motivate, coach, and ensure accountability for a team
Multitask in a fastpaced environment
Manage workflow amid shifting priorities
Strong analytical, organizational, and problemsolving skills
Work independently, with little direction, and as part of a team
Solid knowledge of Microsoft Outlook, Excel, and Word
Strong leadership abilities and comfort with public speaking (small and large groups)
Conflict resolution skills
Ability to meet deadlines and address timesensitive issues
Excellent written and verbal communication
Ability to provide highlevel customer service with astute attention to detail and organization
Must be a team player
Willing to learn Company process and procedures, and learn/use proprietary software
Adaptable and dependable with a solid attendance record
Professional and respectful demeanor with all staff and guests at all times

SPECIAL POSITION REQUIREMENTS:

Must have and maintain a valid driver?s license, vehicle insurance, and driving record in compliance with Company policy (including reliable transportation to conduct si