Office Technician - Placer County, CA, United States - Department of Rehabilitation

Department of Rehabilitation
Department of Rehabilitation
Verified Company
Placer County, CA, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
This position is located in the city of Auburn
.
Communicates with applicants and consumers regarding the DOR VR program. Responds to inquiries from consumer-related external stakeholders.

  • Provides information to applicants and consumers in person and on the phone regarding various DOR processes. Gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations.
  • Independently receives and prepares certification package of nonDOR Consumers for the State Limited Examination and Appointment Program (LEAP) and the Federal Schedule A program to help individuals with disabilities participate in the LEAP and Schedule A employment programs. Obtains medical records from consumer to provide to the QRP to determine eligibility for LEAP and/or Schedule A employment programs. Submits package to SVRC, QRP for approval.
  • Consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program.
  • Consults with team members regarding specific complex and difficult consumer inquiries or concerns.
  • Assists consumers with completion of authorizations for services. Independently tracks and implements plan related services for consumers. Requires knowledge of Health Insurance Portability and Accountability Act (HIPAA) provisions to assist consumers to correctly complete release of information forms. Routes completed forms to SVRC, QRP for review and approval.
  • Completes consumer service requests for VRSD team members.
  • Reviews incoming invoices to ensure proper completion (accounting codes) for payment processing. Prepares Invoice Dispute Notifications and return with invoice for correction to the vendor.
  • Contacts consumers, vendors, and services. Schedules necessary appointments for consumers with the VRSD team members as needed.
  • Processes incoming and outgoing mail for unit. Orders administrative equipment and supplies as directed. Sends electronic requests. Pulls case files and other documents. Makes photocopies and fax documents. Files signed hard copies of various consumer file documents. Scans, uploads, and processes documents.
  • Provides excellent customer service to both internal and external customers; ensures the timely movement of a consumer through the vocational process, including but not limited to, monitoring of case status, compliance with mandated time frames, signatures, periodic progress updates, and annual reviews; interacts with consumers and coworkers in a professional manner, and with integrity and respect. Attempts to resolve individual's concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed.
  • This is a 12month limited term position that may be extended and/or may become permanent pending budget approval.
  • You will find additional information about the job in the
    Duty Statement.
Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

  • OFFICE TECHNICIAN (GENERAL)
Additional Documents

  • Job Application Package Checklist
  • Duty Statement
Position Details


Job Code #:


  • JC430509
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Position #(s):


XXX
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Working Title:


Office Technician (General)

Classification:


  • OFFICE TECHNICIAN (GENERAL)
$3, $4,440.00 A

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# of Positions:

  • 1
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Work Location:


  • Placer County
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Telework:


  • In Office
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Job Type:

  • 1
2 Month Limited Term - Full Time

  • Department Information
  • DOR administers the largest vocational rehabilitation program in the country. We have a threepronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.
  • DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.
  • Our work at DOR is guided by the following core values:
We believe in the talent and potential of individuals with disabilities.

  • We invest in the future through creativity, ingenuity, and innovation.
  • We ensure our decisions and actions are informed by interested individuals and groups.
  • We pursue excellence through continuous improvement.
  • We preserve the public's trust through compassionate and responsible provision of services.
  • VISION STATEMENT:
  • Employment, independence, and quality for all Californians with disabilities.
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