Manager, Quality Assurance - Addison, United States - Concentra

Description

Overview:

Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.

From our Dallas corporate headquarters to our clinics and worksite
locations, Concentra colleagues remain focused on our driving purpose:
to provide superb patient and employer experience by delivering the
highest quality healthcare in an efficient, affordable, caring manner. We
do this by putting all customers (internal and external) first and by
displaying:
o A healing focus
o A selfless heart
o A tireless resolve

POSITION SUMMARY
The Quality Assurance (QA) Manager will be responsible for
overseeing all aspects of Concentra's enterprise testing shared service.
The QA Manager develops, manages, and executes all phases of quality
assurance testing, including analysis of product requirements to produce test requirements, and
development and execution of functional/system and automated test plans in a multi-tiered environment.
This role also works in close cooperation with the business stakeholders, IS development and DevOps team
members. The QA Manager applies analytical and business skills to evaluate existing and identify new or
enhanced systems, products and processes which advance Concentras business objectives.

THE DETAILS
? Lead Concentra's overall manual and automated testing efforts to maintain and improve software
resiliency
? Develop and maintain a working knowledge of business processes and interdependencies supported
by Concentras software systems/products
? Manage the build out of an automation framework and performance/load test capabilities. Introduce
technology best practices in support of these processes
? Ensure the creation of test plans, test cases, test scenarios, and test data for use during the testing
phases of the software development lifecycle, for every aspect of new and existing software
systems/products
? Conduct and participate in test case reviews, requirement reviews and design reviews activities.
Ensure the teams documents and reports issues discovered during testing
? Collaborate with internal IS teams, vendors and business stakeholders to align test strategy to meet
customer requirements and expectations
? Provide technology process leadership to develop agile testing processes to quickly deliver the
product or feature with acceptable quality
? Manage the performance and career development of the QA team
? Work in Agile testing methodology team

This job description is not designed to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

SCOPE MEASURES
? Direct reports: Yes
? Indirect reports: No
? Budget responsibility: Yes

EDUCATION/CREDENTIALS
? Bachelors degree in Computer Science/Computer Engineering or equivalent education and
experience
? In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of
work experience and vice versa

JOB-RELATED EXPERIENCE
? Customarily has 5 or more years of experience leading Quality Assurance teams of both manual
test analysts, automation engineers and team leads in a matrixed dynamic environment
? Strong knowledge in manual testing practices including test planning, requirements tractability, test
execution and issue tracking
? Proficient knowledge of leading automation and performance testing tools (like TestComplete,
Neoload, Selenium)
? Proficient knowledge with test management and bug tracking tools (like Jira)
? Familiarity with Agile & DevOps methodologies
? Experience using CI/ CD pipelines with tools (like Bamboo, Jenkins)
? Experience with tools used for data validation and comparison
? Excellent reporting, time management, analytical & communication capabilities
? Experience estimating project resource requirements, and managing product delivery schedules and
associated risks

JOB-RELATED SKILLS/COMPETENCIES
? Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency,
Initiative and Flexibility
? Ability to make decisions or solve problems by using logic to identify key facts, explore
alternatives, and propose quality solutions
? Outstanding customer service skills as well as the ability to deal with people in a manner which
shows tact and professionalism
? The ability to properly handle sensitive and confidential information (including HIPAA and PHI)
in accordance with federal and state laws and company policies
? Strong leadership, project management skills, time management, and problem-solving skills
? Ability to provide technology process leadership to develop lean and agile processes to quickly
deliver the product or feature with acceptable quality to market
? Recognizes when change is required and deals effectively with the uncertainty of change
? Ability to assess the implications of risks, and moves others to action, uses a variety of tools and
approaches to solve complex problems effectively with rigorous logic and creative thinking
? Ability to simplify complex processes and figure out the steps to get things done in practice. Can
be counted on when times are tough to do the right thing. Has the courage to take difficult decisions
and act ethically. Recognized for the quality of their thinking and ideas, sought out by others for
their advice and solutions

Brings to life, support and enthusiasm for the vision with a clear map and milestones. Sets a highperformance climate where associates have the opportunity to do what they do best. Finds ways to
deploy their strengths and encourages their development
? Builds high performing team behaviors with a strong sense of belonging, team spirit and pride.
Treats others fairly with trust, dignity, and respect. Embraces diversity by creating inclusive high
trust relationships. Has the courage to hold honest candid discussions while being direct and
forceful or diplomatic as required
? Skilled at assessing performance and future potential and assembling a high performing team. Does
not compromise on talent. Constructs and executes compelling development plans with
assignments and metrics that stretch and challenge associates beyond their comfort zone. Holds
frequent development discussions and candid, two-way conversations with others about their
performance, career aspirations and potential. Encourages lifelong learning. Monitors progress and
results, and designs feedback loops into work
? Creates focus by evaluating and prioritizing the areas with the greatest impact and eliminating less
valuable activities. Focuses on accountability and delivery without blame, pushes and motivates
self and others for results. Faces challenge head on. Knows how to get things done through formal
and informal channels. Breaks down work into process steps
? Develops schedules and tasks. Quickly senses what will help or hinder accomplishing a goal and
adjusts for roadblocks measuring performance against goals. Learns from mistakes and seeks and
applies continuous improvement. Has the functional/technical knowledge required to do the job
and works to keep this knowledge current
? Establishes and maintains effective relationships with a wide variety of stakeholders, including
internal and external stakeholders. Gains trust and respect through open dialogue. Seeks to
understand and anticipate the needs of others, practicing attentive and active listening. Steps up to
conflicts by managing them as opportunities and is able to find common ground and get cooperation
with minimum noise
? Presents facts in a depersonalized and helpful manner. Represents own interests and points of view
while being fair to colleagues. Is able to flex their style to meet the requirements of changing
situations and the needs of other people. Seeks feedback for personal learning

Physical/Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. While performing the duties of this job, the
employee is continuously sitting for extended periods, frequently to occasionally standing and walking.
May continuously utilize hands and fingers for typing, flex or extend wrist to perform other job-related
tasks. The employee is continuously required to use hands and fingers to feel, handle, or operate PC, office
equipment and/or other equipment. Due to the nature of this position, an employee can expect heavy
computer usage requiring wrist flexion/extension for at least 8 hours per day. Occasional stooping, pushing,
pulling, reaching or overhead reaching, and climbing in the performance of work. The ability to hear and
understand with clarity and detect sound, and have conversations with staff, customers, management, etc.
Hearing within the acceptable range for telephone and in-person contacts. Normal or corrected vision to
acceptable levels for office work. The ability to lift/carry up to 10 pounds.
The mental demands described here are representative of those that must be met by an employee to perform
the essential functions of this job successfully. In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable
situations and to handle confidential and sensitive information and situations with care.

Travel: No travel is required for this position.
The above statements for physical, mental, and working conditions are subject to change based on office,
clinical or external/internal factors and environments.
FLSA: Exempt
EEO Statement:
Concentra provides equal employment and affirmative action opportunities to applicants and employees
without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin,
pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc.
complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction
in which it maintains facilities.
Disclaimer:
This job description is not designed to cover or contain a comprehensive list of activities, duties, or
responsibilities required for this position.