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    Customer Experience Coordinator - Boise, United States - Idaho State Job Bank

    Idaho State Job Bank
    Idaho State Job Bank Boise, United States

    1 week ago

    Idaho State Job Bank background
    Description
    Customer Experience Coordinator at Idaho Division of Human Resources in Boise, Idaho,
    United States Job Description Customer Experience Coordinator Posting Begin Date: 2024/01/17
    Posting End Date: 2024/01/24 Category:

    Customer Service Sub Category:

    Tax Administration Work Type:

    Full Time Location:
    Boise, ID,
    United States Minimum Salary: 22.14
    Maximum Salary: 23.62

    Pay Rate Type:

    Hourly Description Career Opportunity Do you enjoy collaborating across business units to bring uniformity and consistency to agency messaging? Are you passionate about creating great customer experiences? Taxpayer Resources is recruiting a Customer Experience Coordinator to manage projects that address the question, 'what does it look like to interact with the Idaho State Tax Commission?' We're looking for a well-organized team member who looks for new ways to address customer experience issues.

    What's In It for You? + Affordable benefits including medical, vision, and dental insurance + PERSI defined benefit retirement plan + Paid sick and vacation leaves start accruing your first day + 11 paid holidays per year + Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks + Permanent, full-time classified employment status after successful completion of an entrance probation + Working in an office environment with other talented and highly motivated individuals + Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd.

    in Boise + The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF) Why Join Us? +


    OUR VISION:
    Great people. Helping you. Serving Idaho.


    • OUR MISSION:
    Benefit Idaho through courteous customer service, education, and fair tax administration

    + OUR VALUES:

    Fairness, Accountability, Integrity, Respect.

    What Do Our Employees Say About Us? + 'I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility.' + 'We work a flexible schedule, Monday through Friday, 40 hours a week.

    So this schedule has allowed me to do other things in my life.' + 'My favorite part about working for the Tax Commission are the people I get to work with.

    It's become a family, and I've made lots of lifelong friends.

    ' Follow us onLinkedIn (orFacebook (to learn more about us Apply today Responsibilities:
    + Representing Taxpayer Resources on the TAP Governance Committee + Collaborating with the research analyst on providing data that informs improvements in customer interactions, including but not limited to TAP, website, and call center tools and strategies + Manage the development and maintenance of a resource library of commonly asked customer questions + Represent Taxpayer Resources on various committees to provide insight into what the customer is experiencing when they interact with the website, social media, marketing plans, letters, Taxpayer Services, and the Front Line + Organize and run the weekly Customer Experience Collaboration team meetings, including Government Affairs, Front Counter, Taxpayer Resources, and Taxpayer Services + Manage projects identified with CX Collaboration team + Work with other team members and across business unites to coordinate agency messages

    Minimum Qualifications:
    + Some knowledge of management practices (At least 6 months of work experience that included planning, organizing, leading, and controlling people or projects OR completion of a state sponsored/BSU sponsored Management Development Supervision I-IV OR 60 hours of equivalent training) + Some knowledge of program or project planning and implementation (at least 6 months of work experience involved in program or project planning and implementation as a team member or individual contributor) + Experience developing and evaluating policies and procedures (at least 6 months of experience writing or assisting in the review/auditing and developing of policies, procedures, field memorandums, directives, or post orders_

    Desirable Qualifications:
    + At least 3 months of experience working in customer services + At least 3 months of experience writing about, presenting on, or compiling complex information + At least 3 months of experience with learning and applying knowledge about taxes to material or media that are or will be used for communicating with the public EEO/ADA/Veterans The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request.

    If you require an accommodation at any step in our recruitment process, you are encouraged to contact TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations. To view full details and how to apply, please login or create a Job Seeker account
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