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Field Support Technician
6 days ago
Apex Systems Johnston, United StatesApex Systems is seeking a Field Support Technician for one of their top clients inJohnston, IAto maintain andrepair research equipment. Interested candidates should email their resume to Hunter at [email protected] for consideration. · Responsibilities: · Assembly and maintenan ...
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Desktop Support Technician
3 weeks ago
Pomeroy Technologies Urbandale, United StatesJob Description · Scope: · Pomeroy is seeking candidates to work within the support operations division with Berkshire Hathaway Energy providing computer operations incident and problem resolution in a multi-platform, enterprise 24 x 7 environment. This position will performing ...
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Support Technician
3 days ago
Dave & Busters Des Moines, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
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IT Support Technician
1 week ago
Ag Express Electronics Inc Des Moines, United StatesJob Type · Full-time · Description · Ag Express Electronics, based in Des Moines, Iowa, specializes in providing cutting-edge electronics repair services, parts, products, and harness solutions for the agricultural industry and clients globally. As we expand our operations acro ...
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Support Technician
1 week ago
Dave & Buster Des Moines, United StatesJob Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
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Deskside Support Technician I
1 week ago
Pomeroy Technologies Urbandale, United StatesJob Description · Core Function: · This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key ar ...
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Deskside Support Technician I
1 week ago
Pomeroy Technologies Urbandale, United StatesJob Description · Core Function: · This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key ar ...
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Deskside Support Technician I
2 weeks ago
Pomeroy Technologies Urbandale, United StatesJob DescriptionCore Function:This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key area of r ...
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PC Support Technician
1 week ago
TEKsystems Des Moines, United States: · -Looking for someone with an understanding of organization, communication, customer service. · -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. · -Role will involve taking questions from business partner ...
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IT Support Technician 2
9 hours ago
Dee Zee Des Moines, United StatesPOSITION SUMMARY - Take initial telephone or email inquiries and troubleshooting. Manage simple hardware, software, or network problems. Recognize and escalate more difficult problems to appropriate staff within the IT team. Collaborate and provide support to IT Support Technicia ...
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Endpoint Support Technician
1 week ago
Farm Bureau Financial Services West Des Moines, IA, United StatesEndpoint Support Technician · Can you be responsible for the daily operations of internal or external networks, operating systems, and mainframe environments? Do you have experience scheduling services and assisting staff with technical services? If so, this Associate Technical ...
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PC Support Technician
2 weeks ago
TEKsystems Des Moines, United States Contract to RegularDescription: · -Looking for someone with an understanding of organization, communication, customer service. · -Interpersonal skills needed, as well as ability to collaborate. · -Role will involve taking questions from business partners, viewing client data, helping with IT ass ...
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Desktop computer support technician
3 weeks ago
Randstad West Des Moines, United Statesjob summary: · Join our dynamic team of IT support specialists in the insurance industry. Our team supports various internal client services to provide technical assistance to the client's employees, agents, and contractors. · Shift: Mon-Fri 8am-5pm · Job Requirements - · - Pr ...
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IT Help Desk/Technical Support Technician
1 week ago
Veenstra & Kimm, Inc. West Des Moines, United StatesPrimary Function: · The Help Desk/Technical Support Specialist will serve as a point of contact for help desk questions and trouble shooting. Our Information Technology (IT) team works with employees across nine office locations to ensure seamless day-to-day operations. · V&K Be ...
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Work preparer
2 weeks ago
SilverTech Clive, United StatesJob ID: 1571 · Our Benefits: · Performance-based bonus system · Attractive employee discounts · Payment of the inflation compensation premium of 125€ per month until the end of 2024 · Participation in your company pension plan · Edenred City benefit card with a monthly credit of ...
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Facility Technician I
5 days ago
SYSCO Ankeny, United States Full timeCompany: · US0039 Sysco Iowa, Inc.Zip Code: · 50021Minimum Level of Education: · High School or EquivalentEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's actual pay range but is merely algorithmic ...
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Lab Technician
3 days ago
Actalent Des Moines, United States Full timeDescription: · Lab Technician is responsible for performing soil processing and measurements. · Pipette and transfer soil samples · Operate Industrial-level equipment designed for blending soil and water · Perform soil analysis techniques including (but not limited to) extracti ...
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PC Support Technician
2 weeks ago
TEKsystems Ames, United StatesJob Description · Job DescriptionDuration · 3 · Duration Unit · Month(s) · Req Description · Description · Our client is in need of a resource who can do basic computer/deskside troubleshooting and support who also has basic networking capability. The person will sit at the Ames, ...
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Velocity Enterprises Crocker, United StatesYour tasks: · As a construction manager for civil and road construction (m/f/d), you will be responsible for the comprehensive management of regional projects in civil and road construction · Employee management is also part of your responsibilities · The settlement of our const ...
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Junior Automation Technology Employee
2 weeks ago
Sapphire Solutions Whitmer, United StatesWe are a company within the Roman Mayer Logistik GROUP, forming a highly motivated team of over employees in Europe for the areas of transport, contract logistics, distribution, and packaging management. · At our location in Nuremberg, we work as a fulfillment service provider in ...
Deskside Support Technician - Johnston, United States - Cynet Systems
Description
Job Description:
Local and Remote support of end user devices including, but not limited to: troubleshooting, repair, maintenance, upgrade recommendations / installations, configuration/setup, incident analysis and resolution, basic connectivity support (wired and wireless), PDA and Smartphone support, printer (MFD) support and peripheral management.
Performing end user device imaging, deployment, installation and collection; along with the moving of any equipment from one location to another, while adhering to customer standards.
Performing end user software installation, configuration, procurement, support, and troubleshooting on end user devices.Taking end to end ownership of assigned end user Incidents and Requests, while categorizing, tracking, prioritizing and providing up-to-date status and information to them while utilizing ITSM ticketing tools such as Service Now, Remedy, Client Service Manager, or client Service.
s onsite Smart Hands support, will be asked to perform training and orientation on use of Hardware and Software, along with coordination of onsite tasks from other off-site technical teams.
Will also need to support VIP level end users, as needed. ssisting with Hardware/Software asset inventory Management, including hardware disposals. Support In-country/site PBX networks and PSTN interfaces. ssisting with special projects. Performing other support duties as assigned.Required Experience / Qualifications:
t least 3 years hands on experience in Field Support Services. Strong customer service skills. Strong written and verbal communication skills. Must be detail oriented and self-motivating. bility to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels.
Clients:
Windows 10, Windows7, IOS, Android
Servers:
Windows 2008, Windows 2013. Dell OEM Certified Technician for ordering parts through OEM and parts replacement . Strong Microsoft Office skills (Outlook, Word, and Excel). Strong Microsoft operating System installation and troubleshooting skills. Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers. Basic knowledge to support Mac and iOS devices. Knowledge to support Multifunctional Devices, Smartphones, PDAs, iPhones, iPads & BYOD. Experience in IT related services with basic understanding of Networks, Client Servers and Telecoms. bility to successfully pass a background security check and drug screening. Experience including remote control of PCs and video conferencing knowledge. Rotational On-call for executive or after hours support. Support our IT Walk-up bar as needed. High school degree or GED required. Bachelors degree preferred. Microsoft certifications.
Business and Behavioral Skills:
Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand, specifically non-technical senior management.
bility to interact with customers to ensure that the service is flexible, efficient and responsive. To work through issues analytically to a successful conclusion. Demonstrable results in a business customer facing role, with a track record of delivering services to defined service levels. Experience of working with multidisciplinary teams in distributed locations.Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
Use of ITIL service management framework to deliver best practice.Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
Self-motivated. bility to learn new technologies on your own. Strong technical aptitude and ability to research and solve complex issues independently. bility to work as part of a team. bility to participate and contribute during crisis times, assist team members/leads, as needed. Show adaptability and flexibility in work to suit business requirements. Be flexible with respect to work requirements and timings of shifts based on business requirements. Demonstrate ownership and responsibility in all assignments. Build and nurture positive working relationships with customers with the intention to exceed their Expectations.Physical Demands:
(Due to the nature of the job): Must be able to frequently remain in a stationary/sitting position. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently moves Due to the nature of the job the candidate should be able to lift 50 pounds with assistance. ble to manipulate small hand tools.
Work Environment:
Generally works in an office or warehouse environment but may occasionally be required to perform job duties outside of the typical office setting.