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PC Support Technician - Des Moines, United States - TEKsystems
Description
:
Other hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs.
The position is open because they are looking to backfill for letting the competitions person go. They are looking for a candidate to add to staff to assist with current workload and help SLAs.
In this role, the candidate will work closely with Advisors requires excellent communication, analytical, and problem solving skills. Maintaining high levels of customer service by answering business partners calls/emails/requests. Tech aptitude is good but more about organization, communication and customer service.
The technologies that are utilized in this role are - ServiceNow, Azure, O365, Active Directory, MFA, Windows, Office 365, VPN, VDI and Citrix Desktop Director.
ServiceNow
Active Directory passwords
Multifactor Authentication (MFA)
Virtual Desktop Interface (VDI)
Virtual Private Network (VPN)/ Zscaler and Pulse Secure
Azure
Office 365, including SharePoint, Teams
Hardware support for laptops, desktops
Walk up support and meeting room when in that rotation.
a. Must Haves
i. Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience - Basic planning/organizational, time management, decision-making, and superb written/verbal communication skills
Skills:
PC Technician, hardware support, customer support, phone support, Troubleshooting, Active directory, Customer service, Help desk support
Top Skills Details:
PC Technician, hardware support, customer support, phone support
Additional Skills & Qualifications:
Strong customer service skills. Team player mentality. Patience and problem solving skills.
Experience Level:
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.