IT Support Technician - Des Moines, United States - Ag Express Electronics Inc

Description

Job Type

Full-time

Description

Ag Express Electronics, based in Des Moines, Iowa, specializes in providing cutting-edge electronics repair services, parts, products, and harness solutions for the agricultural industry and clients globally. As we expand our operations across our four Midwest locations, we are seeking a dedicated and versatile IT Support Technician to join our team

The IT Support Technician at Ag Express Electronics plays a pivotal role in ensuring the smooth operation of our organization's technology infrastructure. As an integral member of our IT team, you will provide essential technical support to end-users, troubleshoot hardware and software issues, and assist with the implementation and maintenance of various IT systems. This role will serve as primary IT support for two of Ag Express' physical locations: Grand Island, Nebraska and Des Moines, Iowa. If you're passionate about technology, enjoy problem-solving, and thrive in a dynamic environment, we invite you to apply and become part of our dedicated team

This is a full-time position located in Des Moines, Iowa.

Requirements

Key Responsibilities:

End-User Support

• Provide technical assistance and support to end-users via phone, email, remote desktop, or in-person.
• Address hardware, software, network, and connectivity issues promptly and effectively.
• Assist with the setup, configuration, and troubleshooting of new hire workstations, including core software and applications such as Outlook mailboxes and Microsoft Teams.
• The role of IT Support Specialist may require the following physical capabilities:
• Ability to lift and carry computer equipment and peripherals weighing up to [insert weight] pounds.
• Capable of prolonged periods of sitting, standing, or walking to perform tasks such as troubleshooting hardware, installing equipment, and providing on-site support.
• Manual dexterity and hand-eye coordination to manipulate small components, cables, and connectors during hardware installation and maintenance.
• Visual acuity and color perception to read and interpret technical documentation, diagnose issues on computer screens, and distinguish between various cables and connectors.
• Ability to communicate verbally and in writing to interact with end-users, colleagues, and vendors effectively.
• Flexibility to work in various environments, including office settings, data centers, and remote locations, and to adapt to changing work conditions and schedules as required.

Hardware and Software Installation

• Order, install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Install and update software applications and operating systems as needed.

Troubleshooting

• Diagnose and resolve technical issues related to hardware, software, network connectivity, email, internet, and other IT systems to minimize downtime and ensure uninterrupted workflow.
• Provide support for all Wi-Fi devices and connections, including configuration and troubleshooting.
• Perform system maintenance tasks for networked phones, including adding hunt groups and device assignments, to optimize performance.
• Assist with end-user login issues for programs including O365, Acumatica, and domain logins, ensuring seamless access to essential tools and resources.

User Account Management

• Create, modify, and deactivate user accounts in Active Directory and other systems.
• Reset passwords and troubleshoot login issues to ensure smooth access to IT resources.

IT Security

• Implement and enforce IT security policies and procedures to protect against unauthorized access, malware, and data breaches.
• Conduct regular security audits and perform risk assessments to identify vulnerabilities and mitigate potential risks.

Documentation and Training

• Maintain accurate documentation of IT systems, configurations, procedures, and support activities for future reference.
• Develop user guides and provide training to end-users on IT best practices, software applications, security protocols, and emerging technologies to enhance efficiency and productivity.

Inventory Management

• Manage IT inventory, including hardware, software licenses, and peripherals.
• Conduct regular inventory audits and maintain adequate stock levels to meet organizational needs.

Collaboration

• Collaborate with IT team members, other departments, and other locations to resolve complex technical issues, implement IT projects, and support organizational goals and initiatives.

Core Competencies:

• Adaptability and Problem-Solving
• Effective Decision-Making
• Attention to Detail
• Interpersonal and Communication Skills
• Customer Service Excellence
• Trustworthiness and Dependability
• Exemplification of Ag Express Electronics' Core Values

Qualifications:

• Associate's degree in Information Technology, Computer Science, or related field preferred.
• 2+ years of experience in IT support or a similar technical role.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and desktop hardware.
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, Exchange, and other IT management tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

Physical Requirements:

The role of IT Support Technician may require the following physical capabilities:

• Ability to lift and carry computer equipment and peripherals weighing up to 20 pounds.
• Capable of prolonged periods of sitting, standing, or walking to perform tasks such as troubleshooting hardware, installing equipment, and providing on-site support.
• Manual dexterity and hand-eye coordination to manipulate small components, cables, and connectors during hardware installation and maintenance.
• Visual acuity and color perception to read and interpret technical documentation, diagnose issues on computer screens, and distinguish between various cables and connectors.
• Ability to communicate verbally and in writing to interact with end-users, colleagues, and vendors effectively.
• Flexibility to work in various environments, including office settings, data centers, and remote locations, and to adapt to changing work conditions and schedules as required.

Ag Express Electronics is committed to providing reasonable accommodation for employees with disabilities and ensuring a supportive work environment. Candidates are encouraged to discuss specific needs during the application process.

Benefits:

Ag Express Electronics offers a leading benefits package as highlighted below:

• Employer-Sponsored Benefits: Medical, Dental, Group Life, Short-Term Disability (STD) with buy-up options
• Voluntary Benefits: Vision, Healthcare and Dependent Care Flexible Spending Account(s) (FSA), Life Insurance
• 401(k): Safe Harbor 401(k) including an annual 3% company contribution and Profit Share funded annually at the discretion of Ag Express Electronics.
• Employee Stock Ownership Plan (ESOP): Contribution funded annually at the discretion of Ag Express Electronics.
• Paid Time Off (PTO): PTO allowance to support work-life balance and provide employees with opportunities for rest, relaxation, and personal pursuits.
• Holiday Benefits: Recognition and observance of holidays by Ag Express Electronics, allowing employees to celebrate.
• Flexible Hours: Flexible work hours empower employees to have greater control over their work schedules, fostering a better work-life balance and increased flexibility to accommodate personal commitments.
• Educational Assistance: Support for employee development through educational assistance, including financial support for further education or professional certifications relevant to their roles, ensuring continuous learning and growth opportunities.
• Casual Dress Environment: Enjoy a casual dress environment at work, with company-provided branded clothing to promote comfort and a sense of belonging among employees.

Ag Express Electronics is an Equal Opportunity employer. We do not discriminate based on race, religion, color, sex, gender, identity, sexual orientation, age, national origin, veteran status, or any other basis covered by appropriate law.