IT Help Desk/Technical Support Technician - West Des Moines, United States - Veenstra & Kimm, Inc.

Veenstra & Kimm, Inc. West Des Moines, United States

3 weeks ago

Retail

Description

Primary Function:

The Help Desk/Technical Support Specialist will serve as a point of contact for help desk questions and trouble shooting. Our Information Technology (IT) team works with employees across nine office locations to ensure seamless day-to-day operations.

V&K Benefits

Benefits available 30 days following date of employment, includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
Clothing allowing
401k with company match
Profit sharing
Paid time off and 9 paid holidays
Paid training and development on and off site

Main Duties and Responsibilities:

Provide telephone support as well as on-site support for users to determine symptoms, causes and resolutions to problems related to PC software, configuration management, network management, VPN support, wireless access support, phone support, video conference support, printer configuration, network and cloud applications for all employees
Perform advanced hardware and software support for laptop, desktop, and tablet PC's. This also involves upgrades, testing workstations, peripheral devices, user applications and other software
Provides basic level support for network servers
System maintenance for help desk ticket database that is utilized company wide
Develop, maintain, modify, and report on standard problems, resolutions, and decision trees for use by the entire team
Perform regular file maintenance of help desk ticket system software
Provide written documentation on any changes to the I.T. infrastructure

Requirements:

Associate Degree in Computer Science or equivalent required
Desktop support experience with Windows 11 installation, support, patching and troubleshooting
Experience with Office 365 installation, support, patching and troubleshooting
Experience with Windows networking TCP/IP configuration and troubleshooting
Installation and troubleshooting 3rd party applications on desktop experience
Strong verbal communication and people skills required
Experience troubleshooting network printers
Excellent attention to detail required
MAC OS experience a plus
Comp TIA A+ a plus

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing all the duties of the job, the employee is regularly required to perform consistent work on PC. Must be able to lift up to 50lbs occasionally. Regularly required to talk or hear. Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Occasional travel required.

Work Environment

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Indoors with regular office conditions. The noise level in the work environment is usually moderate.

Support Technician

2 weeks ago

Dave & Busters Des Moines, United States

Dave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
PC Support Technician

4 weeks ago

TEKsystems Des Moines, United States Contract to Regular

Description: · -Looking for someone with an understanding of organization, communication, customer service. · -Interpersonal skills needed, as well as ability to collaborate. · -Role will involve taking questions from business partners, viewing client data, helping with IT ass ...
IT Support Technician 2

1 week ago

Dee Zee Des Moines, United States

POSITION SUMMARY - Take initial telephone or email inquiries and troubleshooting. Manage simple hardware, software, or network problems. Recognize and escalate more difficult problems to appropriate staff within the IT team. Collaborate and provide support to IT Support Technicia ...
Endpoint Support Technician

3 weeks ago

Farm Bureau Financial Services West Des Moines, IA, United States

Endpoint Support Technician · Can you be responsible for the daily operations of internal or external networks, operating systems, and mainframe environments? Do you have experience scheduling services and assisting staff with technical services? If so, this Associate Technical ...
Deskside Support Technician

1 week ago

Pomeroy Technologies, LLC. Des Moines, United States

Job Description · Job DescriptionGeneral Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set ...
Field Support Technician

2 weeks ago

Apex Systems Johnston, United States

Apex Systems is seeking a Field Support Technician for one of their top clients inJohnston, IAto maintain andrepair research equipment. Interested candidates should email their resume to Hunter at [email protected] for consideration. · Responsibilities: · Assembly and maintenan ...
IT Support Technician

3 weeks ago

Ag Express Electronics Inc Des Moines, United States

Job Type · Full-time · Description · Ag Express Electronics, based in Des Moines, Iowa, specializes in providing cutting-edge electronics repair services, parts, products, and harness solutions for the agricultural industry and clients globally. As we expand our operations acro ...
Support Technician

3 weeks ago

Dave & Buster Des Moines, United States

Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...
Deskside Support Technician I

3 weeks ago

Pomeroy Technologies Urbandale, United States

Job Description · Core Function: · This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key ar ...
PC Support Technician

3 weeks ago

TEKsystems Des Moines, United States

: · -Looking for someone with an understanding of organization, communication, customer service. · -This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate. · -Role will involve taking questions from business partner ...
Deskside Support Technician I

3 weeks ago

Pomeroy Technologies Urbandale, United States

Job Description · Core Function: · This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the liaison between our client's internal customers and the direct support team operated by the client. A key ar ...
Polysom Technologist Sleep Center

2 weeks ago

MercyOne Clive, United States Part time

JOB DESCRIPTION Employment Type: · Part time Shift: · Evening Shift Description: · GENERAL SUMMARY: · A Polysomnographic Technologist works under the general supervision of the clinical director (M.D., D.O., PhD) or designee to provide comprehensive evaluation an ...
Veterinarian

6 days ago

Banfield Pet Hospital Clive, United States Part time

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. · This is for the Clive and Ankeny locations · Locum Veterinarian · Summary of Job Purpose and Function · T ...
Value Add Service Technician

2 weeks ago

Consolidated Electrical Distributors, Inc. West Des Moines, United States

The 3 E Value Add Shop is focused on electrical assembly in support of 3 Es customer base. Our shop tasks range from soldering wires to assembling switch components to building complete wire harnesses. With the Value Add Shop our technicians are foc Service Technician, Service Te ...
Rehabilitation Technician

2 weeks ago

Aegis Therapies West Des Moines, United States

**Rehabilitation Technician** · Explore your opportunities and build new skills in a rewarding career as a **Rehabilitation Technician** . Whether you're ready to launch your career in the healthcare field or you're an experienced professional looking to transition into rehabilit ...
Travel Medical Lab Technician

5 days ago

Voca West Des Moines, IA, United States

Voca is seeking a travel Medical Lab Technician for a travel job in West Des Moines, Iowa. · Job Description & Requirements · Specialty: Medical Lab Technician · Discipline: Allied Health Professional · Start Date: 07/07/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ho ...
Travel Medical Lab Technician

2 weeks ago

Voca West Des Moines, IA, United States

Voca is seeking a travel Medical Lab Technician for a travel job in West Des Moines, Iowa. · Job Description & Requirements · Specialty: Medical Lab Technician · Discipline: Allied Health Professional · Start Date: 06/09/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ho ...
Travel Medical Lab Technician

3 weeks ago

Voca West Des Moines, IA, United States

Voca is seeking a travel Medical Lab Technician for a travel job in West Des Moines, Iowa. · Job Description & Requirements · Specialty: Medical Lab Technician · Discipline: Allied Health Professional · Start Date: 06/02/2024 · Duration: 13 weeks · 40 hours per week · Shift: 8 ho ...
Patient Care Tech, Pool

2 weeks ago

Surgery Care Affiliates West Des Moines, United States

Overview · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and hea ...
Patient Care Tech

1 week ago

SCA Health West Des Moines, Iowa, United States Permanent

Overview: · Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and he ...