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Peabody

    Air Export Operations Agent - Peabody, United States - Expeditors

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    Description
    Company Description

    "We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

    Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
    • 15,000 trained professionals
    • 250+ locations worldwide
    • Fortune 500
    • Globally unified systems
    Job Description

    Scope of Position

    Day to Day customer service and operations functions for air export department.

    Major Duties and Responsibilities - As contained in the Operational Process Standards Manual:
    • Participate in Air Gateway Lateral milestones related to customer service through effective use of our Gateway Workflow tool.
    • Participate in Air Lateral milestones that relate to Operations (SMP no BLP - management of the SMP bin.)
    • Schedule pickups timely and accurately per the customer SOP
    • Track and Trace shipments timely and update customer service of any delays
    • Submit export clearances on a daily basis per govt regulations and Expeditors policies
    • Professional communication with customers and service providers required.
    • Overseas communications, timely responses to emails and requests (internal and external)
    • Send Shipment Alerts to customers and keep them informed of the progress of their shipments
    • Process House and Master shipments within the required timeframe accurately and per the customer SOP's
    • Submit claims timely for any damaged cargo. Must follow Expeditors procedures for handling damaged cargo.
    • Review shipments on hold
    • Updating system notes for shipments on hold.
    • Daily use of the workboard required.
    • Evening truck capacity review of JFK trucks
    • Manage transfer trucks to Logan and JFK airport effectively to avoid wait time.
    • Must be willing to work Saturday shift as a backup option
    • Handle DG shipments compliantly per IATA and Expeditors policies and procedures.
    • Effective communication to both the day warehouse team and night teams.
    • Training peers as needed
    • Auditing files - spot check areas of concern on an ongoing basis of the operations team
    • Collaborate with all team members in regards to any problem solving and process efficiencies.
    • Any other function deemed necessary by Manager
    Qualifications
    • High School degree or equivalent
    • General knowledge of Microsoft Outlook and Microsoft Excel
    • Must be wiling to be DG Certified
    • Mus be willing to be Export Clearance Certified
    • Must be willing to be LATAM certified
    Additional Information

    Expeditors offers excellent benefits
    • Paid Vacation, Holiday, Sick Time
    • Health Plan: Medical, Prescription Drug, Dental and Vision
    • Life and Long Term Disability Insurance
    • 401(k) Retirement Savings Plan (US only)
    • Employee Stock Purchase Plan
    • Training and Personnel Development Program
    All your information will be kept confidential according to EEO guidelines.

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