Front Desk Agent - Peabody, United States - Homewood Suites Boston - Peabody
2 weeks ago
Description
Do you love interacting with people? Are you a social person? If so, the
Homewood Suites Boston/Peabody has a position for you.
We are currently looking for an energetic and outgoing person to join our guest team as a
Full-Time Front Desk Agent.
-
$500 sign-on bonus $250 after 30 days and $250 after 90 days of employment
Overview:
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities:
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest checkins.
- Verify registration card information with the guest.
- Obtain backup information for guest credit/payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wakeup call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to inhouse guest ledger report; report discrepancies to Manager.
- Process all checkouts.
- Process adjustment vouchers, paidouts, correction vouchers, miscellaneous charges.
Education and Experience:
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
- Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status._
Brand:
Homewood Suites Boston - Peabody
Address: 57 Newbury Street, Rte 1 North Peabody, MA
Property Description:
Homewood Suites Boston - Peabody
Property Number: 326
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