Night Auditor - Woburn, United States - Fairfield Inn by Marriott

Description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front

desk operation during the overnight shift (Typically 11pm-7am)


Primary responsibilities include:
registering guests,

making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor

performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of

the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in

accordance with cash handling, credit card processing and accounting policies and procedures. Promptly reports

emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

Reports any deviations from policies, procedures, brand standards and regulations to management

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform

the essential functions.

• Approach all encounters with guests, team members, outside callers and vendors in a service oriented manner.
• Audit, balance, post and report on food and beverage charges to ensure accuracy and proper cash handling

procedures are followed.

• Audit, balance, post and report on the room charges including phone calls, zero balance folios, corrections,

adjustments, taxes, disputed charges, server's and/or desk agents paperwork, over/short figures to ensure

accuracy and proper cash handling procedures are followed.

• Complete, balance and file night audit reports including over/short figures, deposits, counts, house charges, and

promotional materials.

• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist during each shift.
• Prepare and input statistics and income journal sheets for preparation of daily reports.
• Perform the duties of a Front Desk Agent, Bellman, Shuttle Driver, general security, Housekeeping and general

maintenance during the overnight hours.

• Use suggestive selling skills and company sales programs to maximize revenue and occupancy levels.
• Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
• Answer the telephone and transfer callers.
• Ensure periodic checks to ensure areas that are required to be locked are locked and secured. (property specific)
• Have a working knowledge of security procedures.
• Train any new Night Auditors as requested by management.
• Handle items for "Lost and Found" according to the standard.
• Follow up to ensure that nightly walkthrough includes removal of all room service trays and straightening of pool

and Jacuzzi area (property specific)

• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary,

distribution of credit "Watch List", and preparation of daily revenue summary)

• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and

associates.

• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and

emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when

assigned. Check with manager / supervisor before leaving work area for any reason.

• Any other tasks / duties as requested by management.

POSITION ID:
NA-01


REQUIREMENTS:


Hours Required:
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days,

starting and ending times, and hours worked in a week.

QUALIFICATIONS The Company may consider equivalent combination of acceptable education and experience

providing the knowledge, skills and abilities cited below.


EDUCATION AND EXPERIENCE:
High school education or equivalent experience. Must be able to work independently and with mínimal supervision.

Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to

emergency situations. Hotel front desk and/or accounting background and familiarity with hospitality industry practices

preferred.


SKILLS AND ABILITIES:
To be successful in this role, you need basic English communication skills, the ability to speak, listen, write and identify

distress signs

Ability to complete Front Desk Agent duties and process night audit in compliance with Company policies and

procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to

follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator,

phone and other office equipment. Attention to details with good organizational and efficient time management skills.