Jobs
>
New York City

    Sr. Manager, Collections and Partnerships - New York, United States - NBCUniversal

    NBCUniversal
    NBCUniversal New York, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Job Description

    Role Purpose:

    The Global Customer Financial Operations is a hybrid shared services organization that oversees the global order-to-cash functions for the NBCUniversal Media LLC company, which include Ad Sales, TV Distribution, Universal Pictures International, Universal Products & Experiences, and many other major divisions. The mission of GCFO is to facilitate sales, accelerate cash flow, mitigate risk, and provide customer service excellence.

    The Senior Manager, Collections and Partnerships is the lead customer liaison on behalf of GCFO with both external advertising agencies or clients-direct and internal Sales leadership and manages a large and diverse accounts receivable portfolio with a client-focus mindset on achieving optimal customer on-boarding experience, credit evaluation, collections, and dispute management. This role is responsible for performing complex credit evaluations and decisioning on new and existing customers.

    The successful candidate will have strong relationship building skills with the ability to negotiate and persuade, when necessary, has the ability to work independently as well as part of a large global team. In addition, this candidate will have a team-first mindset, with a desire to ensure alignment with your cross-functional colleagues, and a natural curiosity to getting answers to questions, especially through data analysis.

    Responsibilities:

  • Manage and drive performance of up to two Global Customer Financial Operations Managers.
  • This role is accountable for ensuring the integrity of active customer master data and compliance of AML/KYC policies.
  • Identify, recommend and support optimization efforts through continuous improvements and technology enabled solutions ( RPA).
  • Perform due diligence to ensure compliance to NBCU's liability, billing, or payment terms. Facilitate sales through creative and collaborative solutioning with Sales and Legal.
  • Grow customer relationships externally and internally with all levels of inter-dependent order-to-cash teams.
  • Perform data analytics and present key business insights to influence customer and sales leadership on process improvements to effect efficiencies and provide better customer experience.
  • Align with Sales Partnership teams in developing plans to effectively resolve collection matters or in defense of special credit terms while preserving customer relationship.
  • Develop collections strategy leveraging predictive analytics, credit risks scores, and historical data to proactively achieve optimal collections on vast portfolio.
  • Prepare monthly cash forecasts and variance analysis.
  • Obtain customer payment commitments and identify root cause of issue impeding collections.
  • Timely resolve complex disputes with cross-functional teams.
  • Provide exceptional customer service and timeliness when addressing inquiries.
  • Lead BPO in researching and resolving cash application queries and reconciling cash-in-advance accounts.
  • Serve, when needed, as a lead in meetings.
  • Contribute to the department through thought-leadership; be an active participant in internal education and opportunities to improve process and/or system efficiencies.

    • Qualifications

    Basic Requirements:

  • Bachelor's degree in Accounting, Finance, Business Administration, or related field
  • Minimum 8 years credit and collections experience, preferably media industry and/or shared services model
  • Strong expertise in evaluating complex credit profiles, scores, and financials and providing defensible credit decisions
  • Demonstrated experience in business process management and re-engineering, if possible
  • Advanced Excel skills with experience and comfortability with mining data and analysis
  • Thorough Knowledge of information technology tools for a high transaction environment ( RPA, BOTs)
  • Flexible and proactive in taking on assignments and responsibilities and willingness to learn
  • Extensive knowledge of key performance indicators in order-to-cash processes
  • Strong experience in customer-centric role, building relationships both internally and externally
  • Proven capacity to sift through complex AR and risk data, perform analysis, and identify relevant and meaningful insights
  • Demonstrated process improvement experience in order-to-cash
  • Knowledge of bankruptcy law and proactive measures in credit and collections management to avert bad debt and preference claim
  • Exceptional written and verbal communication skills

    • Desired Characteristics:

  • Highly resourceful with the ability to problem solve issues that may arise
  • An ability to quickly build relationships with a variety of stakeholders, both internal and external
  • Strong desire to promote a positive culture
  • Proficient with ERP systems, SAP preferred, and Salesforce
  • PowerPoint, a plus
  • Strong organizational skills

    • Additional Requirements:

  • Interested candidates must submit a resume/CV. through to be considered.
  • Must be willing to work in New York, NY.
  • This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.
  • This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $100,000 - $135,000 (bonus eligible).

    • Additional Information

    NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

    If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .

  • NBC Universal

    Sr. Manager, Collections and Partnerships

    2 weeks ago

    NBC Universal New York, United States

    Company Description · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, ...

  • NBCUniversal

    Sr. Manager, Collections and Partnerships

    2 days ago

    NBCUniversal New York, United States

    Company Description · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News ...

  • Tiffany & Co.

    Merchandising Manager, Landmark

    3 weeks ago

    Tiffany & Co. New York, United States

    **Overview**:Develop and execute merchandising strategy for the New York Landmark store with retail first mentality and client centric approach. In strong partnership with the Landmark retail team, maximize sales through results-driven actions derived from floor/category/store an ...

  • Integral Ad Science

    Business Development Director

    3 weeks ago

    Integral Ad Science New York, United States

    Integral Ad Science (IAS) is a global technology and data company that builds verification, optimization, and analytics solutions for the advertising industry and we're looking for a Business Development Director to join our Business Development team. If you are excited by techno ...

  • NYC Health + Hospitals

    Social Worker

    2 weeks ago

    NYC Health + Hospitals New York, United States

    **About NYC Health + Hospitals**: · NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphas ...

  • The Fund for Public Health in New York City

    10101- Nhbs-trans Study Operations Assistant

    2 weeks ago

    The Fund for Public Health in New York City New York, United States

    NHBS-Trans Study Operations Assistant · The Fund for Public Health in New York City (FPHNYC) is a 501(c)3 non-profit organization that is dedicated to the advancement of the health and well-being of all New Yorkers.To this end, in partnership with the New York City Department of ...

  • 1199SEIU Training and Employment Funds

    Field Coordinator

    2 weeks ago

    1199SEIU Training and Employment Funds New York, United States

    **Responsibilities** · - Provide education, career, academic advisement, and market/promote funds and programs · - Recruit, enroll, case manage and coordinate document collection from prospective program participants · - Prepare/process worker-trainer, vendor schedules/payments a ...

  • Specialty Capital

    Commercial Collections Manager

    3 weeks ago

    Specialty Capital New York, United States

    **About Us**: · We are a driven group of people that believe we can have a significant impact on the small business finance industry. Specialty Capital was founded on the premise that honest finance partners can help small businesses get through challenging times and resolve thei ...

  • NYC Health + Hospitals

    Service Aide

    3 weeks ago

    NYC Health + Hospitals New York, United States

    **About NYC Health + Hospitals**: · NYC Health + Hospitals/Carter is a state-of-the-art facility with a 5-Star CMS Quality Rating, equipped with 164-bed Skilled Nursing Facility and 201-bed Long-Term Acute Care Hospital (LTACH) based in Harlem. Carter excels at providing quality ...

  • NBCUniversal

    Commerce Partnerships Coordinator

    3 weeks ago

    NBCUniversal New York, United States

    **Company Description** · We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC N ...

  • NYC Health + Hospitals

    Clerical Associate

    2 weeks ago

    NYC Health + Hospitals New York, United States

    **About NYC Health + Hospitals**: · NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphas ...

  • Sotheby's

    Cataloguer, Sports Trading Cards

    3 weeks ago

    Sotheby's New York, United States

    **ABOUT SOTHEBY'S** · Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. O ...

  • Amex

    Director - Strategic Relationship Management

    2 weeks ago

    Amex New York, United States

    **You Lead the Way. We've Got Your Back.** · With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, ...

  • Shutterstock

    Giphy Client Lead

    2 weeks ago

    Shutterstock New York, United States

    The Opportunity:The Day to Day:- Help GIPHY build the foundation and framework for our advertising team to grow and thrive. Advise leadership and cross-functional stakeholders on market opportunities, sales positioning, ad products, use of resources, and strategic planning · - Pr ...

  • VEVO

    Manager, Distribution Partnerships

    2 weeks ago

    VEVO New York, United States

    Vevo is the world's leading music video network, connecting an ever-growing global audience to high quality music video content for more than a decade. Founded by Universal Music Group and Sony Music Entertainment in 2009, Vevo offers fans worldwide a vast array of premium conten ...

  • Sotheby's

    Assistant Vice President, Specialist, Sports

    3 weeks ago

    Sotheby's New York, United States

    **ABOUT SOTHEBY'S** · Established in 1744, Sotheby's is the world's premier destination for art and luxury. Synonymous with innovation, Sotheby's promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. O ...

  • ByteDance

    Ar & Credit Control Manager (New York)

    2 weeks ago

    ByteDance New York, United States

    About ByteDance · Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and ...

  • Paramount

    Manager, Cable Ad Sales Collections

    3 weeks ago

    Paramount New York, United States

    **Overview and Responsibilities** · The duties of a Collections Manager are to coordinate the collections efforts of the team, lead the collections of outstanding debts for Ad Sales, and ensure the timely and efficient performance of the below tasks: · - Direct reports of 4 staff ...

  • GrowNYC

    Food Access Initiatives and Partnerships Program

    2 weeks ago

    GrowNYC New York, United States

    : · **Organization Information** · GrowNYC is a 54-year-old environmental nonprofit organization helping more than 3 million New Yorkers by providing essential services and taking action to make NYC a livable city, one where every person can enjoy a healthier, more sustainable li ...

  • Meta

    Strategic Partner Manager, Data Transparency

    2 weeks ago

    Meta New York, United States

    The Government & Social Impact's Data Transparency & Research Partnerships team is focused on building relationships within the academic community and finding solutions to enable research on Facebook or with the data for which we are stewards. They support the academic community ...