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    Team: Customer Support - San Francisco, United States - Adroit Resources

    Adroit Resources
    Adroit Resources San Francisco, United States

    1 week ago

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    Description

    **Team : Customer Support**

    **Work Type : Contract**

    Adroit Resources Inc., (A Nisum Company) is a certified, minority-owned, dynamic Information Technology services company based out of Californias Silicon Valley. Our offerings range from IT staff augmentation to technology consulting. We work with large enterprise clients via their MSP Programs, with mid-sized companies and fast-growing startups to ramp up their hiring efforts to hire the best talent in the shortest time. Adroit works nationwide on IT and Non-IT positions in a number of verticals. We place qualified, experienced and vetted talent that is in high demand today. * As a Law Enforcement Associate on the LE Ops team, you will respond to a range of requests from key law enforcement officials and government agencies, driving strategic safety efforts for the Client community and coordinating responses with other cross-functional teams within Trust, Community Service and Safety.

    Respond to requests from law enforcement and government authorities in EMEA, APAC and NA regions.

    Review and assess requests related to critical safety incidents, emergency and emergency-in-progress situations that require timely and accurate response and engagement with Law Enforcement in order to keep the Client community safe.

    Identify and flag potentially high risk requests for internal escalation and review to LE Ops management.

    Investigate, track, analyze and accurately respond to a variety of legal requests for user data, working directly with law enforcement authorities, government agencies and court officials.

    Comprehensively document investigation results and decisions.

    Maintain high levels of confidentiality and accuracy while performing investigations.

    Ability to demonstrate excellent judgement and provide recommendations on the best course of action for responding to requests.

    Work with CS, Safety and Trust teams to develop and refer relevant criminal matters to law enforcement authorities.

    Demonstrate great judgement and be open to sharing best practice with your LE Ops colleagues

    This role requires building relationships with the following stakeholders, outside LE Operations:

    Legal

    Global Crisis Management

    Other Trust and CS / Safety Teams

    External law enforcement and government authorities and agencies

    Worker may be expected to support weekend hours if they need to cover down on support. This is on a case by case basis.

    **Experience**

    2 to 4+ years of relevant experience in legal operations, investigative (collecting data or internal company investigations) or analytical roles.

    Skilled in various computer systems, internet technology and software (MS Office etc.).

    Strong interpersonal and communication skills, both written and verbal.

    Analytically minded with strong attention to detail and accuracy.

    Ability to manage and prioritise large ticket volumes.

    Confidence in corresponding with law enforcement at all levels in a tactful and considerate manner, ensuring a positive stakeholder experience.

    A self starter who enjoys working in a rapidly changing environment.

    Good sense of humour and a love for fun and adventure.

    **Skills**

    LEGAL SUPPORT

    ACCIDENT INVESTIGATION

    PARALEGAL

    INTERNAL INVESTIGATIONS

    **Nice to Have:**

    Knowledge of SQL, Salesforce and/or an interest in learning more

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