- Responsible for client relationship cultivation and retention, inspiring confidence through demonstrated expertise and meeting ongoing client needs
- Collaborate with strategic partners to identify at-risk accounts and execute mutually-agreeable strategies to retain/grow relationships
- Responsible for achieving set retention metrics ensuring the profitability of accounts within the defined portfolio
- Interprets competitor statements/quotes and performs rate analysis. Negotiates directly with clients using consultative conversation to retain account and maximize revenue potential
- Responds quickly and effectively to all requests for account review, rate analysis, product information, account terminations, etc. whether from internal or external customers
- Stays current on Heartland products, services and important industry changes in order to assign appropriate solutions to client requests
- Identifies product offerings for existing clients
- Places proactive outreach to newly assigned accounts to establish a relationship
- Answers inbound calls from merchants and resolves inquiry.
- Manages and resolves client complaints, providing excellent service and follow-up
- Ensures alignment with sales or service teams to ensure merchant satisfaction
- Identifies triggers for attrition and can represent the current status of attrition in the defined portfolio to leadership. Recommends solutions to clients, teammates and leadership
- Maintains compliance standards for Salesforce records and detailed documentation of client status and interactions
- Display a commitment to receive necessary coaching for continuous improvement and team development Job Requirements Education/Certification Bachelor's degree in business or a related field, or equivalent operational, retention, or account management experience Experience Required
- At least 3 years related operational, retention, or account management experience
- Has experience meeting sales goals with defined metrics and a proven track record of success.
- Highly effective interpersonal, relationship management, and both verbal and written communication skills
- Strong business, analytics and technical aptitude
- Above average execution of consultative selling techniques and negotiation
- Critical thinking and problem solving
- Account management skills with proven ability to build and manage internal and external relationships
- Excellent organizational and time management skills in a high energy environment to manage multiple priorities
- Displays empathy, adaptability, and a mindset of continuous improvement
- Willingness to work independently or collaborate with a team Diversity and EEO Statements Heartland is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice. Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI-Onsite#LI-TP1Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
-
ZephyrTech Jeffersonville, United States"At Camfil, our motto is 'Clean Air is Our Business'. We develop air filters for healthy indoor air. Why? As a Swedish family-owned company with approximately 4,800 employees worldwide, we believe that every person should only breathe the best air with every breath. Free from ger ...
-
Client Manager
1 week ago
Heartland Payment Systems Jeffersonville, United StatesProvide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solution Manager, Continuous Improveme ...
-
Client Manager
3 days ago
Heartland, a Global Payments company Jeffersonville, United StatesEvery day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you ...
-
Client Manager
1 week ago
Global Payments Jeffersonville, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Client Manager
1 day ago
Global Payments Jeffersonville, United StatesEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...
-
Client Service Manager
2 weeks ago
ADP Louisville, United States**Client Service Manager II-172613** · Req Number: · Category: Client Service · Posted Date: January 20, 2022 · Work Location(s): Louisville , KY , US **ADP is hiring a Key Account Executive.** The Key Account Executive (KAE) strengthens the connection with clients through se ...
-
Client Services Manager
12 hours ago
PSG Global Solutions Careers Louisville, United StatesApply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Client Services Manager, working in Staffing/Recruiting industry in Louisville, Kentucky, United States. Understanding client's workforce needs ...
-
Client Relationship Manager
3 weeks ago
augmentjobs Louisville, United StatesJob Description · Job Description · Job Description: · As a Client Relationship Manager, you will be responsible for fostering and maintaining strong relationships with our clients to ensure their satisfaction and loyalty. You will serve as the primary point of contact for cli ...
-
Client Relationship Manager
2 weeks ago
Equifax Louisville, United StatesEquifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Client Relationship Manager is responsible for high-level relat ...
-
Client Service Manager
6 days ago
Gallagher Louisville, United StatesAbout Us: · Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, ...
-
Client Services Manager
2 days ago
PSG Global Solutions Careers Louisville, United StatesApply now and our proprietary system will quickly have you in front of a live recruiter. · The Opportunity · Description · We're looking for a Client Services Manager, working in Staffing/Recruiting industry in Louisville, Kentucky, United States. · Understanding client's wor ...
-
Client Relationship Manager
1 week ago
augmentjobs Louisville, United StatesJob Description · Job DescriptionJob Description: As a Client Relationship Manager, you will be responsible for fostering and maintaining strong relationships with our clients to ensure their satisfaction and loyalty. You will serve as the primary point of contact for clients, ad ...
-
Client Success Manager
3 weeks ago
Waystar Louisville, United States Full timeABOUT THIS POSITION · A Waystar Client Success Manager must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients' revenue cycle. · WHAT YOU'LL DO · Serve as an operational point-of-contact, advocate, ...
-
Associate Client Development Manager
2 weeks ago
Schneider Electric Louisville, United StatesAssociate Client Development Manager located remote within the U.S. Preferred location is within distance of an airport. Travel is required to support sales activity and industry conferences (up to 25%). · The Associate Client Development Manager (ACDM), Sustainability Services r ...
-
Associate Client Development Manager
1 week ago
Schneider Electric Louisville, United StatesAssociate Client Development Manager located remote within the U.S. Preferred location is within distance of an airport. Travel is required to support sales activity and industry conferences (up to 25%). · The Client Development Manager/Associate (CDM), Sustainability Services ro ...
-
Private Clients Tax Manager
1 week ago
LBMC Louisville, United StatesLBMC has recently expanded our footprint through the addition of our Louisville office, and we are excited to continue to add new team members and further serve clients in the greater Kentucky market through our downtown Louisville office location. Our firm is aggressively opport ...
-
Associate Client Service Manager
5 days ago
Arthur J. Gallagher & Co. Louisville, United StatesIndulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding ...
-
Client Service Manager I
1 day ago
Automatic Data Processing Louisville, United StatesProactively discuss and/or support products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion. Alerts management and other appropr Service Manager, Client Servi ...
-
Client Relationship Sales Manager
2 weeks ago
Bellarmine University Louisville, United StatesClient Relationship Sales Manager · Location: · Remote (Work From Home) · Job Description: · InsuraTec Services Group is seeking highly motivated and client-focused individuals to join our team as Client Relationship Sales Managers. As a Client Relationship Sales Manager, you w ...
-
Associate Client Development Manager
2 weeks ago
Schneider Electric Louisville, United StatesAssociate Client Development Manager located remote within the U.S. Preferred location is within distance of an airport. Travel is required to support sales activity and industry conferences (up to 25%). · The Associate Client Development Manager (ACDM), Sustainability Services ...
Client Manager - Jeffersonville, United States - Heartland, a Global Payments company
Description
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services.
If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you.
If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Job Description SummaryProvide accurate and timely technical information, advice, and assistance regarding the organization's product and services.Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services.
Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues.
Use databases or other computerized systems to maintain up-to-date documentation.Duties
Management experiences a plus Skills/Abilities:
