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Client Success Manager - Louisville, United States - Waystar
Description
ABOUT THIS POSITION
A Waystar Client Success Manager must effectively deliver and advise on best practice workflow and provide proactive service that measurably simplify and unify our clients' revenue cycle.
WHAT YOU'LL DO
Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for defined set of clients (assigned individually and/or direct reports)
Partner with clients to proactively improve client health and satisfaction by monitoring key metrics (performance, level of adoption, satisfaction, etc.) and develop strong relationships to uncover expansion opportunities
Effective demonstration of Waystar's value proposition with key influencers and decision makers to include but not limited to client's Vice Presidents, Directors and Managers
Establish a metrics framework based on Waystar best practice to measure, monitor, and communicate total value delivered through use of Waystar technology
Provide leadership and mentor direct reports, if applicable
Work cross-functionally with Waystar Support, Solution Adoption, Sales, and others to achieve client participation in the Waystar reference and marketing programs, insure renewal, and annual booking plans
Effective demonstration of Waystar's RCM technologies
Identify and quantify product feedback (enhancements and areas for improvement) to assist in driving product strategy
Lead status calls at a defined cadence (weekly to monthly) with all assigned clients
Travel independently or as a team for on-site Executive business reviews to strengthen relationships, review key performance metrics, and identify opportunities to further align results
Consistently identify opportunities to improve processes and conduct data analysis to identify root cause
Provide ongoing training and development
Manage daily activity within Salesforce CRM system
WHAT YOU'LL NEED
Perform other duties and projects as assigned by Client Success leadership
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 and earned multiple #1 rankings from Black BookTM surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit or follow @Waystar on Twitter.
WAYSTAR PERKS
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Client Success Manager professionals in Louisville
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Julio Rodriguez
Experienced Sales Manager with Motorola Solutions Inc., with a demonstrated history of high-performa ...