- Perform telephone support for all company proprietary software products.
- Perform Windows and networking troubleshooting as it relates to company software products.
- Perform on-site installation and/or training of company software and assist customers in network configuration and administration.
- Conduct on-site troubleshooting of company Software or hardware products.
- Participate or lead various projects assigned relating to computer software/hardware.
- Setup Windows & Database servers as needed
- Perform on-site or in classroom customer training classes of company software for individuals or groups.
- Representing yourself in the best possible manner in the office and over the phone.
- Solving problems, managing details, and prioritizing request quickly and efficiently.
- BS in Computer Science or equivalent.
- Expert knowledge in supporting Windows OS environments (Win 10/Windows Server).
- Minimum one year experience in a Network setup and troubleshooting role.
- Database experience - either setup or supporting (Microsoft SQL or Oracle or PostgreSQL) is a plus
- Previous experience in a technical customer service support role.
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- Connect on LinkedIn
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IT Field Support - Lincolnshire, United States - Sterling Engineering
Description
Job DescriptionTitle: IT Field Support (50% Travel)
Hire Type: Direct Hire
Work Type: Hybrid (2 days from home if not traveling)
Primary Function:
The primary function of the IT Field Support Engineer is to provide telephone, installation, on-site support, and conduct training classes of all company software products.
Responsibilities:
Meet Your Recruiter
Ally Boushley
Ally Boushley is a seasoned Technical Recruiter specializing in the Commercial Division, boasting a remarkable 8-year career in the dynamic realm of recruitment. Ally's passion for matchmaking candidates with the perfect roles and her knack for uncovering rare talents make her a respected figure in the talent acquisition landscape.
As a Technical Recruiter, Ally's profound understanding of industry intricacies within the Commercial Division allows her to excel in her craft. Her expertise bridges the gap between candidates and clients and positions her as a strategic partner in shaping their success stories.
Ally's true joy in recruiting comes from her ability to be a talent matchmaker. She revels in the thrill of finding elusive "purple squirrel" candidates with rare and exceptional skills that perfectly align with niche job requirements. Exploring new industries, discovering unique companies, and learning about diverse skill sets fuels her passion. For Ally, knowledge is power, and she actively seeks opportunities to expand her understanding of the ever-evolving recruitment landscape.
Her advice to job seekers is simple yet profound: Always take the interview. Ally understands that every interview holds the potential to lead to unexpected opportunities or connections that can positively change one's career trajectory. She encourages candidates to approach each interview as a valuable learning experience and a chance to meet influential individuals who may shape their future.
