- Develops, implements and maintains Laboratory Quality Control (Q.C.), Quality Management (Q.M.), and Performance Improvement (P.I.) policies and procedures (P&Ps).
- Monitors and maintains ongoing regulatory compliance with CLIA, CAP, TDH and OSHA for all aspects of Laboratory department.
- Ensures Laboratory department stays current with latest regulatory agencies requirements, and revises Laboratory P&Ps as needed.
- Effectively communicates any changes to Laboratory P&Ps with Laboratory personnel, and conducts proper training and competency assessment.
- Prepares and ensures readiness to regulatory agencies inspections, and internal inspections.
- Reviews and monitors Quality Control shifts and trends and takes appropriate actions when necessary.
- Manages document control, Vendor notifications and Recalls.
- Ensures equipment and instruments are maintained and calibrated properly including annual PMs.
- Assists Laboratory Supervisor in monitoring all phases of External Proficiency Testing.
- Assists Laboratory Supervisor in handling procedural and technical Laboratory problems immediately by analyzing the root cause of the problems, and incorporating procedural changes to prevent the problems from occurring again.
- Delivers superior customer service.
- Develops a working relationship with physicians, all Clinic personnel, and managers to ensure overall Clinic standards are met and good customer relations maintained.
- Communicates discrepancies or questions to the appropriate personnel to be resolved.
- Utilizes the Laboratory Information System to enter test orders, report results, look up results, verify specimen receipt time and date, and check pending tests.
- Performs laboratory-related duties including Lab Assistant duties.
- Performs waived, moderately complex, and highly complex medical laboratory tests and examinations.
- Provides direct supervision of all high complexity testing in his/her assigned department(s).
- Maintains detailed records of tests, quality control, calibration, and maintenance performed.
- Reports results to appropriate personnel.
- Sets up equipment and instruments required for laboratory testing.
- Operates manual and automatic laboratory equipment and instruments to make qualitative and quantitative analyses of specimens.
- Calibrates and performs routine maintenance on laboratory equipment and instruments.
- Prepares chemicals, reagents, and solutions required for laboratory testing.
- Prepares slides for microscopic analysis.
- Answers incoming phone calls promptly and professionally.
- Provides training to students, new employees, and fellow employees.
- Performs various clerical duties.
- Ensures cleanliness of his/her assigned department(s).
- Keeps records of the training and competency of all Laboratory staff.
- Adheres to scheduled work hours as assigned. Accept changes to work schedule when staffing and workload requires.
- Adheres to all Clinic policies and procedures, including incident reporting, Safety, Compliance, and the Code of Conduct.
- Participates in Annual Clinic Safety, Compliance, and Code of Conduct Training.
- Attends training for the equipment and instruments in his/her assigned department as needed.
- Troubleshoots his/her assigned department's equipment and instruments as needed and documents appropriately.
- Conducts monthly audits of lab sections to ensure continuous compliance with regulatory agency requirements (CLIA, CAP, TDH, and OSHA).
- Performs other related duties incidental to the work described herein.
- Must be able to read, write, and understand the English language.
- Must be able to speak the English language in an understandable manner.
- Must be able to train in and perform new tasks competently.
- Must be able to handle multiple tasks at once.
- Must be able to read, comprehend, and adhere to procedures and policies.
- Must be able to work well with others and be cooperative.
- Must be able to adapt to change.
- Must positively receive direction from peers, supervisor, and manager.
- Must be able to maintain effective working relationships with other employees.
- Must demonstrate good judgement and decision-making abilities in all aspects of his/her performance.
- Must communicate in a professional and courteous manner with physicians, patients, nurses, visitors, and other medical personnel when obtaining information, answering questions, or providing information.
- Must possess basic knowledge of medical terminology.
- Experience involving customer service in a medical setting preferred.
- Working knowledge of Laboratory Information Systems preferred.
- Basic knowledge of laboratory safety and infection control practices preferred.
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Lab Quality Control Coordinator - Houston, United States - Medical Clinic of Houston, L.L.P.
Description
Job Description
Job DescriptionSalary:Primary Responsibilities
Other Duties / Responsibilities
BACKGROUND REQUIREMENTS:
Education: Bachelor's Degree in Natural Sciences or equivalent required.
Experience: 3+ years full-time experience in a clinical laboratory setting required.
Certification: MLS (ASCP), SC (ASCP) or equivalent required.
Knowledge and Skills: