- Implement customer service policies and procedures and communicate customer service standards
- Direct the daily operations of the customer service team
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Ensure the necessary resources and tools are available for quality customer service delivery
- Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service
- Identify and implement strategies to improve quality of service, productivity and profitability
- Coordinate with company management to support and implement growth strategies
- Coordinate and manage customer service projects and initiatives
- Ensure budget requirements are met
- Evaluate and performance manage staff
- Identify and address staff training and coaching needs
- Balance cash drawer, and prepare deposit for financial institution
- Basic accounting functions
- Additional duties, as assigned
- Prior customer service and supervisory experience is essential
- Must possess in-depth knowledge of customer service principles and practices
- Must possess strong work ethic and interpersonal skills
- Basic computer skills and product knowledge
- Must be able to work a flexible schedule
- Ability to:
- Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner
- Effectively communicate with customers and employees, in-person and over the phone
- Demonstrate initiative and effective problem-solving skills within the scope of the position
- Maintain a pleasant and calm disposition under stress
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Service Manager
2 weeks ago
Cascade Enterprises Woodson Terrace, MO, United States Freelance**Company**: · - MTS Automobile GmbH- Strassheimer Strasse Friedberg ŠKODA Sales and Service Partner**Contact Person**: · - Martina Stepien · **Job Details**: · - Job ID Job Title- Service Manager (m/f/d)- Location Friedberg- Department- Service- Employment Type- Full-time (40 ho ...
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Nursing Service Management
1 week ago
Sapphire Solutions Castlewood, United StatesCASTLEWOOD, a facility for assisted living with ambulatory nursing services and a full-service residential area, currently offers a home for 134 people (102 in assisted living and 32 in the full-service residential area) in an attractive environment. Social, cultural, and intelle ...
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Cell Line Development Scientist
3 days ago
Eurofins USA PSS Insourcing Solutions Spring House, United States**Company Description** · The work we do at Eurofins matters, and so do our employees. At Eurofins, we put a focus on your professional growth. We provide our employees the ability to break into the biopharmaceutical industry and grow from the bottom up. We have the supportive te ...
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Manager
5 days ago
Arpeggio Spring House, United StatesAre you an experienced, personable and reliable restaurant manager (3+ years experience") looking for your next "home"? Do you enjoy building a team? Are you an upbeat, glass half full person? Do you love working in a fast paced environment? If so, this may be the place for you. ...
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Assistant Manager
1 day ago
Arpeggio Spring House, United StatesWe are looking for someone who has a very positive and happy personality, has restaurant experience and is detail oriented. Some management experience is a plus, but we are looking for someone who is early in their management career who can learn and develop with us. Your goal mu ...
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Training as a saleswoman/salesman
1 week ago
Cascade Ventures Byrnes Mill, United StatesByrnes Mill Deutsche Bank AG, Hamburg · The Deutsche Bank AG impresses its 19 million customers of the brands Deutsche Bank and Postbank with high competence and attractive offers from a single source. Our daily goal is to find the best solution for every need - in the private, b ...
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Employee Second Level Support
2 weeks ago
Orion Innovations Byrnes Mill, MO, United States FreelanceSince 1989, CompuSafe Data Systems AG from has been offering customized IT services and IT transformation for corporate clients in long-term, partnership-based business relationships in Byrnes Mill, MO. Our deep understanding of our clients' challenges and processes enables us t ...
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Java software developer
1 week ago
Spectrum Innovations Byrnes Mill, United StatesByrnes Mill is achieving success in Germany with innovative technologies, attractive content, and user-friendly services in both the B2C sector with the portal and products like freenet Mail&Cloud, and in the B2B sector with millions of users. · What to expect · At Byrnes Mill Gm ...
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Shipping in E-commerce
2 weeks ago
Sapphire Technologies Byrnes Mill, MO, United States FreelanceDo you have 1-2 years of professional experience in shipping and warehouse/logistics, preferably in an online shop? · Are you organized and always focused on the essentials? Then we are looking for you to join our OVERKILL team in Berlin · Responsibilities: · - You will be respon ...
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Account Manager Service
1 week ago
AVI-SPL St Charles, United StatesLong Description: · Account Manager Service (m/w/d) · Standort: Dreieich | Vertragsart: Unbefristet | Start: kurzfristig, nach Absprache · Wer wir sind | Wir sind VorreiterAVI-SPL ist der weltweit grte und in Europa fhrende Anbieter von digitalen Arbeitsplatz-Lsungen. Mit unse ...
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Quantum Innovations Florissant, United StatesAbout Eberhardt Service Group GmbH: · We are an innovative all-in-one service provider for properties, where craftsmanship merges with digital solutions. As a facility management company, we enable our clients to manage their real estate portfolio comprehensively and professional ...
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Radiant Ventures Northwoods, United StatesNorthwoods is seeking a Service Manager for our Virtualization department. In this role, you will be responsible for the service lifecycle, including defining the strategy and guiding the service design. You will also support and participate in customer projects involving VMware ...
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beBee Handyman Hillsdale, MO, United States FreelanceVehicle Transfer Services in Hillsdale, MOWhat type of service is needed? · Vehicle transfer · Type of service contract · Vehicle transfer · Client profile · Individual · Are you looking for a local or online service? · Local service · Specify the specific service(s) or procedure ...
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beBee Handyman Sauget, IL, United States FreelanceWe are in the process of establishing a patrimonial company and we are looking for a management firm to advise and manage our VAT, corporate taxes, and any other mandatory procedures (such as bookkeeping) in Sauget, IL. · Thank youWhat type of management firm is needed? · Fiscal ...
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beBee Handyman O'Fallon, MO, United States Freelance"I need someone to do my tax return for this year. There's nothing exceptional, just some mortgage amortization.What type of management is needed? · Fiscal and/or tax (taxes, income, etc.) · Type of management contract · One-time consultation (1 time) · Client profile · Individua ...
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Cascade Enterprises High Ridge, MO, United States FreelanceFor our Pro Seniore Residence Friedländer Weg in Göttingen, High Ridge, MO, we are looking for a part-time (mini job) service staff for the living area. · We are dedicated to elderly care - with a big heart and strong determination. Our mission, drive, and pride is to provide sen ...
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beBee Handyman Fairmont City, IL, United States FreelanceI am in need of a Management service with the following characteristics in Fairmont City, IL:What type of management service is needed? · Administrative, accounting, tax and/or tax-related (taxes, income, etc.), legal, financial (investments, loans, etc.) · Type of management ser ...
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beBee Handyman Festus, MO, United States FreelanceThere are two houses, two garages, and two bank accounts in Festus, MO. · Our mother passed away last March. · Our father has been in a nursing home since then, at his own request. · My brother and I each have a 50% share in the will. · We have the powers of attorney that our par ...
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Service Manager
1 week ago
Ladco Inc. Fenton, United StatesThe Waldinger Corporation, a growing Mechanical, Electrical, Plumbing, and Sheet Metal industry leader, is adding a Service Manager to our St. Louis branch · We seek a driven, business-minded professional with strong analytical skills. The Service Manager builds long-term busines ...
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IT Service Manager
5 days ago
Center For Diagnostic Imaging St Louis Park, United StatesJOB SUMMARY: The IT Service Manager plays a pivotal role in maintaining the integrity and effectiveness of our technology ecosystem. This role will provide oversight to our IT Manage Service Provider (MSP) and field service resources. The leadership of the IT Service Manager will ...
Front End Customer Service Manager - Springs, United States - Buchheit, Inc.
Description
DEPARTMENT: Retail StoreREPORTS TO: Store Manager
FLSA STATUS: Non-Exempt
POSITION TYPE:Full-Time & Part-Time Positions Available
POSITION SUMMARY:
Front End Customer Service Managers are responsible for day-to-day front end operations including supervising team members, handling customer requests, managing all aspects of POS operations, administering and enforcing company policies, and ensuring efficient operation of all front end activities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
Front End Customer Service Manager professionals in House Springs
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Stacey Kavanaugh
I am a great team player and love to learn every position at my place of employment. I am flexible w ...