Service Manager - Woodson Terrace, MO, United States - Cascade Enterprises

James Miller

Posted by:

James Miller

beBee Recruiter


Freelance
Description

Company:


  • MTS Automobile GmbH
  • Strassheimer Strasse Friedberg ŠKODA Sales and Service Partner
    Contact Person:
  • Martina Stepien

Job Details:


  • Job ID Job Title
  • Service Manager (m/f/d)
  • Location Friedberg
  • Department
  • Service
  • Employment Type
  • Fulltime (40 hours per week)
  • Contract Type
  • Permanent
  • Start Date
  • Immediately
  • Required Minimum Qualification
  • Vocational trainingThe automotive market is not only one of the most important, but also one of the most dynamic industries in Germany. In this exciting environment, MTS Automobile is constantly expanding.
That's why we need people who are committed to our motto:
"MTS moves your life" to join our team.


Responsibilities

  • Customer service in all phases of the service process from initial contact to vehicle return
  • Active marketing of service and repair services
  • Active identification of customer needs and repair requirements
  • Ensuring customer satisfaction and professional complaint management
  • Order and appointment tracking, including quality control through test drives
  • Ensuring service processes and service and repair quality
  • Management and coordination of all resources in the company, such as personnel and infrastructure
  • Planning and implementation of strategies to tap into market potential
  • Regular monitoring of the competition
  • Management of customer satisfaction and implementation of measures and programs

More jobs from Cascade Enterprises