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    Customer Service Agent - Placentia, United States - Vert Environmental @ Fullerton

    Vert Environmental @ Fullerton
    Vert Environmental @ Fullerton Placentia, United States

    2 weeks ago

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    Description


    We're looking for an enthusiastic, highly motivated customer service representative with administrative experience to provide an excellent experience to our customers.

    Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills.

    You'll be responsible for responding to customer inquiries, admin tasks, coordinating, mitigating service problems, and providing an exemplary customer experience.

    If you love interacting with people and you're interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you


    Responsibilities


    • Answering phone calls
    • Calling clients and technicians
    • Scheduling field jobs with technicians, clients, and homeowners
    • Provide excellent customer service and maintain client relations
    • Data entry
    • Preparing and gaining work authorizations
    • Assist in acquiring billing information for clients and insurance companies
    • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
    • Keep track of customer accounts and make updates with new account information as necessary
    • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
    • Interact with the sales lead to maintain and improve service and product knowledge
    • Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed

    Qualifications


    • Customer service experience required
    • Dispatching or scheduling experience a plus
    • Detail oriented
    • Must be able to work at a fast pace
    • Must live within daily driving distance of the office
    • In office position
    • Working right in the USA
    • Display strong communication skills, active listening skills, and personal skills
    • Previous work in a customer-facing position
    • High school diploma, G.E.D. or equivalent
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