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Plano

    Level 1 Helpdesk Technician - Plano, United States - Insight Global

    Insight Global
    Insight Global Plano, United States

    3 weeks ago

    Insight Global background
    Description

    Qualifications:

    2+ years of hands-on experience as a Help Desk/Desktop Support Technician

    Experience with Windows OS (Win7, Win8, Win10 and Win11) and Windows Server (2016, 2019 and 2022)

    Solid hands-on networking experience (Routers, Switches, Server-racks, configuration, etc.)

    Strong IT field service/MSP background and customer service skills

    Strong knowledge of PC troubleshooting and repair, both hardware and software/OS

    Proficiency with peer-to-peer and client/server network configurations and troubleshooting

    Must have a valid driver's license and a clean driving record

    Knowledge of managing and installing and configuring Microsoft server OS and Active Directory

    Proficiency with Firewall, Router, Switch installation and configuration

    Any cloud and virtualization knowledge using Hyper-V, VMWare, and other solutions.

    The following information provides an overview of the skills, qualities, and qualifications needed for this role.

    Plusses: (Not Requirements)

    • Knowledge of Mac hardware and MacOS is a plus
    • CompTIA A+ and or Network+, MSCE or any other relevant certifications
    • Geek Squad Experience

    Day-to-Day:

    Insight Global is seeking a Level 3 MSP IT Technician for an IT company based in Grapevine, Texas. This role will primarily focus on providing advanced technical support, executing managed services tasks, and leading complex projects for customers, both residential and local businesses. This advanced level technician will have the ability to work independently and be capable of managing advanced technical tasks and responsibilities.

    Additional Responsibilities Include:

    • Consulting with clients in-store, over the phone, and on-site at their business or residence to provide the solution(s) that best fits their needs.
    • Assist in all marketing efforts to promote the business
    • Have a client first mentality and maintain a positive, empathetic and professional attitude with customers at all times.
    • Design and implement network infrastructure projects, including LAN, WAN and WiFi solutions.
    • Perform Data recovery and loss prevention and advanced network installation tasks
    • Administer Microsoft 365 environments, including user management, security settings and application configuration.
    • Virus protection and Spyware/Adware removal
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