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    IT Helpdesk Technician - Dallas, United States - A-Line Staffing Solutions

    A-Line Staffing Solutions
    A-Line Staffing Solutions Dallas, United States

    3 weeks ago

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    Description

    Job Description

    Title: Service Desk Representative
    Salary: $17/hr-19/hr W2 Remote
    Shift Hours: (Monday-Friday) 10am-6:30pm or 10:30am-7pm Monday-Friday

    Duties:

    • Provide technical support for various technologies such as desktops, laptops, mobile devices, printers, networks, etc.
    • Maintain security measures to prevent unauthorized access
    • Troubleshoot and resolve technical issues
    • Support Service Desk Associates and new Representatives
    • Test new technologies for team integration
    • Identify and address emerging issues
    • Contribute to knowledgebase growth
    • Stay updated on processes and procedures
    • Communicate effectively with colleagues and end-users
    • Adhere to attendance and timeliness guidelines
    • Perform job duties efficiently

    Skills:

    • Excellent customer service and communication skills
    • Interpersonal and consensus-building skills
    • Ability to work under pressure and establish priorities
    • Strong technical aptitude and PC literacy
    • Analytical and organizational skills
    • Attention to detail and sense of urgency
    • Self-directed and proactive
    • Respect for diversity and patient data security
    • Understanding of network topologies and security protocols
    • Fluent in English language

    Schedule Notes:

    • Excellent troubleshooting and communication skills
    • Minimum 4 years Help Desk/Service Desk experience
    • Experience with Epic, Microsoft, VPN, and MFA
    • Remote work experience
    • Stable job history
    • Customer service experience preferred
    • Training provided, position is remote
    • Assisting with identification verification and password resets
    • Experience with Duo step, logging into systems, and confidentiality
    • If you're ready to contribute to digital innovation, contact Brett Middleton. Let's shape the future of data together
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