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    Field Services Engineer - Plano, United States - Medsphere

    Medsphere
    Medsphere Plano, United States

    3 weeks ago

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    Description
    Job Description

    Job Description
    IT Field Service Engineer

    Location:
    Plano, TX


    Medsphere positively impacts patient care by delivering award-winning healthcare IT solutions and software for providers of every size and budget.


    Systeem Medical Information Systems, a division of Medsphere System Corporation, is dedicated to helping our healthcare practice clients with Managed IT Support so they can continue to provide the highest level of medical care to their patients.

    We provide our solutions exclusively to healthcare organizations across the United States with Full-Service Managed IT Service and Support.

    By delivering a one-stop solution that includes service desk, field service, security, project management, consulting, and planning our clients are supported with everything they need to keep their IT infrastructure running.

    We are adding another

    Field Service Technician


    to our growing team and seeking customer-focused, individuals who have a knack for technology and are looking to continue to develop their IT skills.

    The successful candidate will have the opportunity to:

    Provide daily on-site service and customer support during field visits or dispatches
    Manage on-site installation, repair, maintenance, and test tasks
    Diagnose errors or technical problems and determine proper solutions
    Conduct routine equipment servicing out in the field
    Repair equipment and replace faulty parts
    Installing and testing new equipment
    Use remote monitoring and maintenance systems, such as N-Able, to provide technical assistance to clients related to computer systems, software, and hardware
    Provide detailed documentation as to actions taken to resolve issues, client configuration information, client communications, expenses, and time within SMIS' ticketing software, ConnectWise
    Interface with a client's vendors to resolve technical issues to the client's satisfaction
    Provide either scheduled or emergency on-site support to clients
    Build positive and professional relationships with customers
    Assist helpdesk team by answering inbound calls when not on-site or actively working on a field service project
    Work collaboratively with helpdesk team, maintenance and monitoring team, and entire SMIS staff to achieve client business goals by performing essential job functions


    Position Requirements:
    A minimum of 2+ years of experience in a field service role with experience working in Remote Maintenance and Monitoring (RMM) Software and a Ticketing System is plus
    Ability to troubleshoot, test, repair, and service equipment (Servers, workstations, laptops, printers, and other networking equipment).
    Experience in billable environments supporting multiple clients
    Support experience with medical facilities in a production environment is preferred
    Proven experience solving issues related to workstations, thin clients, printers, scanners, servers, and networking equipment
    Experience using time-tracking software and documentation management
    Advanced knowledge of

    Windows

    server and desktop operating systems, including

    Windows 10
    Candidates with a working knowledge of

    Linux

    are desired
    Experience with networking hardware, such as managed switches, routers, and firewalls, is preferred
    Analytical thinker with strong attention to detail, able to work independently.
    Must be able to relay technical information to clients of varying skill levels in easy-to-understand terms.
    Must be able to work in a collaborative team environment with co-workers and client staff members.
    Excellent communication skills
    Must be willing to travel as needed (local area and regional).


    Benefits:
    Full-time employment includes a full benefits package including medical, dental, vision, life, and 401(k)
    Flexible time off policy
    Equipment provided (laptop, phone, etc.) Travel expenses reimbursed.
    Career development opportunities

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