- The ideal candidate for this position will have strong experience with Apple Mac products
- Serve as the first point of contact and front-end support answering inbound bound helpdesk requests for all areas of the IT Enterprise, interacting with employees, customers, vendors, and contractors
- Diagnose, troubleshoot and resolve technical issues related to Wi-Fi and remote connectivity, IT hardware, software, applications, peripherals and mobile and desktop equipment
- Install desktop and laptop hardware, software and peripheral components as required
- Perform onboarding and maintenance of corporate user accounts and groups within Microsoft Active Directory
- Perform maintenance and troubleshooting on printers and copiers and IP telephony systems
- Configure, update, wipe and/or repair Windows and Mac desktop systems
- Support corporate base of iPhone and Android mobile users.
- Setup, configure and troubleshoot Microsoft Office applications and perform administrative functions within Microsoft Office 365
- Follow up on tracked requests and ensure timely resolution, with goal to resolve all issues first call
- Provide feedback on reducing ticket times and helpdesk efficiency
- Engage and contribute with the IT team on projects and task supporting business Enterprise needs
- Provide wireless network support for users including connectivity issues and administrative functions of the system
- Assist in development of procedures that outline how incidents, requests, and problems are identified, documented, escalated and managed
- High school diploma or equivalent and 3-4 years' proven experience in a helpdesk environment (Tier II support)
- Strong understanding of computer systems, mobile devices, and applications in an Enterprise IT environment
- Experience with wired and wireless Local Area networks (LAN), Wide Area networks (WAN) and Networking preferred
- Ability to diagnose, troubleshoot and resolve basic to complex end user technical issues
- Working knowledge of Microsoft and Mac operating systems and Office products
- Excellent oral and written communication skills
- Certification on Microsoft Client or Server products is preferred, but not required
- SharePoint, Salesforce or ServiceNow experience is preferred, but not required
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) - Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF)
- Remote opportunities available
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Helpdesk Technician - Plano, United States - Genesis10
Description
Genesis10 is seeking a Helpdesk Technician for our client in the Data Center Industry. This is a 6+ month Contract to Hire opportunity. In this position you will need to work on site 5 days per week. Location Plano, TX 75074SUMMARY:
The Helpdesk Technician will support IT business and enterprise operations teams in multiple US time zones. The Helpdesk Technician will apply internal customer service skills, technical knowledge and expertise, and technical trouble shooting skills to support the IT business practice and its internal customers.
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year-in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
Benefits of Working with Genesis10:
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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