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    Sr. Field Service Technician - DFW Airport, TX, United States - The Evolvers Group

    The Evolvers Group
    The Evolvers Group DFW Airport, TX, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Title: Sr. Field Service Technician

    Work Location: Dallas, TX

    Work Schedule: 9:30 AM to 8 PM, Sunday Wednesday (this is the current proposed schedule subject to change if needed)

    Contract: 6+ months. Must be Authorized to Work in the US for Any Employer.

    Note: 8 paid holidays and 15 days PTO

    Job Description:

    We are seeking a Sr. Field Service Technician to provide complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs as well as coordinate the installation, maintenance and support required to maintain a variety of networked PCs.

    This position is very physically demanding with a lot of walking around the airport (not a helpdesk position).

    Required Experience (4+ years):

    • Experience in computer operations and computer maintenance as a Field Technician.
    • Active Directory
    • Windows 10
    • Apple iPad and Android tablets light repair and maintenance

    Other Requirements:

    • Completion of high school curriculum or equivalent
    • Possession of a valid class C driver's license

    Preferred:

    • Completion of formal education in computer operations and repair is preferred but not required.

    Responsibilities:

    • Consult with Management to review the feasibility of systems requests from client departments.
    • Perform inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.
    • Troubleshoot complex problems with hardware and software.
    • Consult with Management to review trouble shooting techniques, procedures and SLA performance objectives.
    • Prepare trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.
    • Resolve systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.
    • Assist in the evaluation of system configuration and software to ensure effective use of hardware resources.
    • Assist with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.
    • Maintain and administer various support systems as assigned.
    • Manage multiple projects simultaneously both as an individual as well as a team member.
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