- Supervises and implements departmental functions, policies, and procedures with all internal and external contacts.
- Evaluates effectiveness and efficiency of operational areas and acts to reallocate resources as necessary.
- Creates and implements programs to enhance the level of service provided to customers.
- Communicates, implements, and interprets corporate and departmental policies and procedures.
- Maintains department standards to ensure optimal customer support.
- Provides subordinates with ongoing feedback, coaching, and counseling on performance for achievement of all benchmarks.
- Provides technical expertise related to job unit function.
- Schedules, trains, and organizes personnel to accommodate immediate and anticipated workflow volumes.
- Coordinates departmental functions with all internal and external contacts.
- Compiles and prepares required data for report information pertaining to unit.
- Ensures that all inquiries and follow-up are handled in a professional, accurate, prompt, and courteous manner.
- Serves as the next level contact for problems/issues that staff cannot resolve.
- Selects, develops, appraises, and recommends compensation for subordinates. Interviews and makes recommendations for hires and promotions.
- Encourages the professional progression of staff through Performance Management, coaching and counseling.
- Establishes appropriate goals and performance standards and makes recommendations for career path of staff.
- Ensures that department systems and supports are operational.
- Performs all other appropriate responsibilities and duties as assigned.
- Undergraduate degree is preferred plus a minimum of one (1) year of relevant experience.
- (5) years of related insurance operations experience.
- The incumbent must possess tact, diplomacy, and professionalism to effectively handle all internal and external issues.
- Demonstrated time management skills.
- Must have the ability to manage organize, plan, and provide leadership to staff. Ability to develop and motivate staff to facilitate professional growth.
- Excellent oral and written communication skills, as well as ability to carry out assignments with minimal guidance.
- Exposure to an operations service's environment is highly recommended.
- Analytical ability to identify and resolve staff and customer problems.
- Must be able to prioritize work in an environment that changes frequently. Demonstrated time management skills.
- 10% travel required to vendor sites.
- Call center is open from 8:00am-9:00pm, must have flexibility, as business needs will dictate the shift hours (ex: possibility of 1:00pm-9:00pm shift).
-
Operations Supervisor
1 week ago
Reading Metro Transportation Philadelphia, United StatesA paramedic license is preferred. · **Responsibilities** · - Manage the day-to-day operations of the ambulance company, including scheduling, dispatching, and quality assurance · - Develop and implement strategies to grow the business · - Oversee the recruiting and staffing of pa ...
-
Operations Supervisor
3 days ago
Infina Health Philadelphia, United StatesA paramedic license is preferred. · **Responsibilities** · - Manage the day-to-day operations of the ambulance company, including scheduling, dispatching, and quality assurance · - Develop and implement strategies to grow the business · - Oversee the recruiting and staffing of pa ...
-
Operations Supervisor
1 day ago
JITSU Philadelphia, United StatesJitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next-day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers' brand growth. Logist ...
-
Supervisor - Operations (Minnesota)
1 week ago
Independence Blue Cross Philadelphia, United StatesBring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve. If this describes you ...
-
Supervisor, Ccf Operations
3 days ago
Comcast Corporation Philadelphia, United StatesComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wi ...
-
Remote Pilot Operator Supervisor at Phl
1 week ago
SAIC Philadelphia, United StatesJob ID: · **Location**:PHILADELPHIA, PA, US · **Date Posted**: · **Category**:Information Technology · **Subcategory**:Computer Operator · **Schedule**:Full-time · **Shift**:Day Job · **Travel**:No · **Minimum Clearance Required**:None · **Clearance Level Must Be Able to Obtain ...
-
Operations Supervisor
2 days ago
Legends Philadelphia, United StatesThe Role · The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the General Manager. · Company ...
-
Operations Supervisor
1 week ago
Legends Philadelphia, United StatesThe RoleThe Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the General Manager. Company Overvie ...
-
Operations Supervisor
1 week ago
Wastequip Philadelphia, United States** Operations Supervisor (Painting)** · **Job Category****:** Manufacturing **Requisition Number****:** OPERA007154 Showing 1 location **Job Details** · **Description** · Wastequip has an immediate opportunity for an Operations Supervisor (Painting) to support our Erial, NJ ma ...
-
Operations Supervisor
1 week ago
QTC Company Philadelphia, United StatesAre you an innovative leader who has a passion for empowering and developing high-performing teams? If so, we would love to speak to youLeidos QTC Health Services is currently seeking an Operations Supervisor to support our Veteran Affairs Operations.Who is Leidos QTC Health Serv ...
-
Supervisor, Operations
4 days ago
Publicis Health Media Philadelphia, United StatesJob Description · Job DescriptionCompany Description · PHM is the leading health media agency in the US. We are designed for—and dedicated to—delivering solutions that connect people with meaningful health and wellness solutions every day. Guided by our genuine passion for health ...
-
Operations Supervisor
1 week ago
Harsco Philadelphia, United StatesCompany DescriptionWhy choose Clean Earth?What's on your career wish list? Joining a great team? Check A responsible business? Yep Opportunities to learn and advance? Oh yes (and we can prove it). How about contributing to a green, sustainable planet? We're all of that and more.C ...
-
Operations Supervisor
6 days ago
Harsco Philadelphia, United StatesCompany Description · Why choose Clean Earth? · What's on your career wish list? Joining a great team? Check A responsible business? Yep Opportunities to learn and advance? Oh yes (and we can prove it). How about contributing to a green, sustainable planet? We're all of that and ...
-
Operations Supervisor
1 week ago
QTC Company Philadelphia, United StatesAre you an innovative leader who has a passion for empowering and developing high-performing teams? If so, we would love to speak to you · Leidos QTC Health Services is currently seeking an Operations Supervisor to support our Veteran Affairs Operations. · Who is Leidos QTC Healt ...
-
Operations Supervisor
1 week ago
Clean Earth Philadelphia, United StatesJob Description · Job DescriptionCompany Description · Why choose Clean Earth? · What's on your career wish list? Joining a great team? Check A responsible business? Yep Opportunities to learn and advance? Oh yes (and we can prove it). How about contributing to a green, sustainab ...
-
Operations Supervisor
2 weeks ago
teamworkonline Philadelphia, United StatesThe Role · The Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the General Manager. · Company O ...
-
Operations Supervisor
1 week ago
Legends Camden, United StatesThe RoleThe Operations Supervisor will be responsible for supervising all activities within the venue operations department while maintaining a specific focus on the guest experience and day to day operations. This position reports directly to the General Manager. Company Overvie ...
-
Building Operations Supervisor
1 week ago
Stream Realty Newtown Square, United States**Company Description** ABOUT STREAM REALTY PARTNERS** · **IMMEDIATE IMPACT. MEANINGFUL CAREER.** · **Responsibilities include**: · - Plans, schedules, orders materials, and supervises work on plumbing, heating, air-conditioning, electrical, ventilation, and pumping systems. · - ...
-
STERILE OPERATIONS SUPERVISOR
1 week ago
Temple University Health System Philadelphia, United StatesSupervises staff and coordinates the functions of the Central Sterilization and Reprocessing at Temple University Hospital- Main Campus. Education. High School Diploma or Equivalent (Required)Other : Some college education (Preferred)Experience 3 Yea Operations Supervisor, Operat ...
-
STERILE OPERATIONS SUPERVISOR
1 week ago
Temple University Health System Philadelphia, United StatesSupervises staff and coordinates the functions of the Central Sterilization and Reprocessing areas. Education. High School Diploma or Equivalent (Required)Other : Some college education (Preferred)Experience 3 Years experience coordinating inventory Operations Supervisor, Operati ...
Supervisor - Operations - Philadelphia, United States - Independence Blue Cross
Description
Bring your drive for excellence, teamwork, and customer commitment to Independence. Join us as we renew and reimagine the future of health care. Together we will achieve our mission to enhance the health and well-being of the people and communities we serve. If this describes you, we want to speak with you.
The Supervisor of Operations is responsible for administration of the Operational Unit within Customer Service. Responsible for ensuring that all departmental functions are completed promptly, thoroughly, professionally, and accurately. Providers work leadership, assistance, and training to those supervised. Assists in the achievement of departmental goals.
Responsibilities
Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey or Pennsylvania.