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    Sales Manager - Richmond, United States - Courtyard by Marriott Richmond

    Courtyard by Marriott Richmond
    Courtyard by Marriott Richmond Richmond, United States

    1 week ago

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    Description

    Job Description

    Job Description

    JOB PURPOSE:

    Reporting to the Director of Sales, General Manager, Marketing/Regional General Manager and Ownership, you will be responsible for providing sales and administrative support to the Sales team to ensure the smooth operation of the department.


    ESSENTIAL JOB FUNCTIONS:

    • Coordinating sales calls and client appointments
    • Solicit new and existing accounts to meet and exceed revenue targets through outside sales calls, on-site visits and sales tours, and networking in the local community
    • Preparing quotes and contracts for clients
    • Travel within the local area to develop customer accounts and drive business into the specific hotel/cluster, increase market/customer share in all revenue streams
    • Coordinating site inspections as required
    • Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan
    • Maintaining hotel and Sales & Marketing databases
    • Conducting research and competitive analysis to compile reports
    • Assisting with Sales & Marketing projects
    • Reports any unusual occurrences or requests to the manager or assistant manager.
    • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
    • Work collaboratively with all departments to ensure proper group arrival, stay, and exit
    • Point of contact for non-direct calls into the executive office/sales. Direct calls and emails for leads to the appropriate sales and catering managers
    • Attends property Staff meetings, and other property specific meetings as requested by the General Manager/Director of Sales/Management
    • Management and upkeep of BEOs
    • Perform any other duties as and when assigned by management
    • Must be able to travel


    QUALIFICATIONS & SKILLS:

    Essential:

    • High School Graduate or equivalent work-related experience.
    • 3-year experience in similar position, preferably in the hospitality environment.
    • A proven performer in a fast paced, high volume and challenging role
    • Professional communication and interpersonal skills
    • Exceptional organizational and time management skills to achieve tight deadlines
    • Meticulous attention to details with administration and data entry is essential
    • Proficiency with CRM systems and Microsoft Office programs, particularly Outlook, Word and Excel
    • Previous experience in a similar role within a hospitality office environment is preferred
    • Knowledge of Lightspeed, Opera, Fosse, Merlin, Delphi or STS catering and sales systems is preferred.
    • Exceptional grooming and personal branding
    • Display a competent level of computer literacy.
    • Must possess initiative, excellent guest service and decision making skills.
    • Ability to type at least 40 words per minute.
    • Ability to compute basic mathematical calculations.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times.
    • Ability to work well under pressure coordinating multiple requests at any given time.
    • Ability to work cohesively with other departments and co-workers as part of a team.
    • Flexibility in schedule.
    • Ability to schedule various services for individuals.
    • Ability to perform job functions with minimal supervision.
    • Ability to relay instructions and ask for help.
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