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    Support - Head of Support Operations - San Antonio, TX, United States - Biolife Plasma Services

    Biolife Plasma Services
    Biolife Plasma Services San Antonio, TX, United States

    3 weeks ago

    biolife plasma services background
    Description

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use .

    I further attest that all information I submit in my employment application is true to the best of my knowledge.

    About BioLife Plasma Services

    Every day at BioLife, we feel good knowing that what we do helps improve the lives of patients with rare diseases.

    While you focus on our donors, we'll support you. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.

    This position will require 6-8 weeks of travel for training purposes.

    All travel expenses for training will be covered by the company and will include cost of flights, rental car, lodging, and meals.

    Travel home for the weekend may be permitted and can be discussed further in the interview process.

    Responsible for the general supervision of employees assigned to the production areas. Provides assistance to management to achieve business goals.

    All listed duties must comply with federal, state, local and company-specific regulations related to quality of product, employee and donor safety and to the proper performance of day-to-day activities.

    Operations Lead (70%)

    Ensures that all center employees comply with all federal, state, local and company-specific rules, regulations, and practices related to quality, to the safety of products, donors, and employees and to the proper performance of day-to-day activities.

    Effectively schedules employee hours to meet the needs of the business.
    Understands Inventory Control and general accounting concepts to maintain good inventory practices within the center.

    Effectively manages the production areas, motivates and encourages employees to meet their performance goals, and comply with company quality standards and procedures.

    Properly documents and counsels employees on non-conforming events, working with management to determine root cause.
    Maintain qualifications and perform all duties (core and elective) for Medical History, Phlebotomy, and Sample Processing areas.
    Provides regular feedback to employees and management regarding center and employee performance.
    Works collaboratively with staff, peers, and management to achieve business goals. Participates in the employment application pre-screening and interviewing process for center staff.
    Initiates employee disciplinary action in accordance with company policies and procedures, as necessary.

    Building trust with society
    Developing the business

    Refers to management team for escalated donor/employee concerns (internal)
    Advises and counsels hourly staff on operational, safety, and customer service concerns. (Attend staff meetings and other team meetings as required.

    Coordinates will all other center roles to effectively problem solve, ensure safety of staff and donors, and provide an exceptional customer experience.

    Supports the center management team in identifying operational opportunities for continuous improvement, initiating changes to center processes as needed, through use of company approved procedures (including but not limited to 5S, Value Stream Mapping and Kaizen).

    Must have fine motor coordination, depth perception, and ability to hear equipment sounds from a distance.
    Production environment requiring the ability to walk and stand for the entire work shift.

    Due to potential exposure to blood borne pathogens (risk level 1), 90% of production-based work tasks require pro-longed glove wear.

    Associates or Bachelor's degree desirable.


    Hourly Wage Range:
    $The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained , certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.

    S. based e mployees may be eligible for short-term incentives. S.

    based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

    Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

    Full time
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