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    Operations Support Clerk - San Antonio, United States - U.S. Courts - Western District of Texas

    U.S. Courts - Western District of Texas
    U.S. Courts - Western District of Texas San Antonio, United States

    4 weeks ago

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    Description
    Salary: $48,632.00 Annually

    Location : San Antonio, TX

    Job Type: Full-time

    Job Number: USPO 24-24

    Agency: United States Probation Office

    Division: San Antonio

    Opening Date: 05/02/2024

    Closing Date: 5/17/2024 5:00 PM Central

    Position Overview

    The United States Probation Office for the Western District of Texas is currently seeking an Operations Support Clerk. The Operations Support Clerk provides technical, administrative, and clerical support to probation officers and officer assistants in a wide range of areas. The incumbent should be a highly organized self-starter with the ability to prioritize and complete multiple tasks and deadlines for numerous people within a fast-paced working environment. The ability to maintain confidentiality is imperative.
    Responsibilities

    Perform receptionist duties by greeting visitors/callers in person and by telephone, answering routine questions, provide assistance as authorized, and direct visitors/callers to the appropriate person or department. Route duty calls to duty officers, and other general office duties.
    • Inform persons under supervision on procedures for completing appropriate forms and authorizations.
    • Perform data entry with accuracy and timeliness, conduct records research and retrieval via telephone or mail to obtain required documentation, open and close supervision case records, utilize case tracking programs, perform various file management tasks, maintain confidentiality of records, assist officers in responding to collateral requests for information, maintain record keeping of various logs and data.
    • Operates the local/state law enforcement information retrieval system and Criminal Justice Information System (CJIS) terminals to obtain criminal history information and route the information to appropriate recipients. Electronically submits appropriate documents to the Bureau of Prisons and Sentencing Commission, at the direction of probation officers.
    • Opens, closes, researches, and updates information into computerized records, including the Probation Automated Case Tracking Systems (PACTS). Retrieves information from databases and generates periodic reports.
    • May review presentence reports developed by officers for formatting and typographical errors.
    • Performs other support related duties as assigned.
    Qualifications & Preferred Qualifications
    • A high school diploma or equivalent required. Prefer bachelor's degree from an accredited college or university in a field of academic study, such as criminal justice, criminology, psychology, sociology, human relations, or business or public administration.
    • Two years of progressively responsible clerical, office or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position.
    • Demonstrated computer and keyboarding skills.
    • Excellent writing and verbal communication skills. Bilingual preferred; not required.
    • Excellent organizational skills.
    • Ability to deal with multiple demands in a fast-paced environment.
    • Ability to work with a wide variety of people with diverse backgrounds.
    • A professional demeanor and presence.
    • Fluent in English-Spanish is preferred.
    Application Procedure

    Qualified candidates may apply by submitting a cover letter (include job title/number listed above), detailed resume, personal e-mail address, and a daytime phone number to > Court Info > Jobs > Current Employment Opportunities & Online Application. Applicants will be contacted via email, please include a working email address with your submission.

    The federal Judiciary provides a generous benefit package, which includes:
    • Retirement Benefits:
      • Federal Employes Retirement System (FERS) Basic Benefit Plan
      • Thrift Savings Plan (TSP) - 401k styled program with up to a 5% government match
      • Social Security
  • Paid vacation and sick leave
  • 11 paid federal government holidays
  • Optional Benefits:
    • Health, dental, vision, life, and long-term care insurance options
    • Flexible Benefits Program offering medical care, dependent care, and parking reimbursement
    • Employee Assistance Program
    • Flexible work schedules and telework, depending on location and position
    • On-site gym, depending on location
    • For additional information regarding benefits, go to

    01

    Do you have a high school diploma or equivalent?
    • Yes
    • No
    02

    Do you have two years of progressively responsible clerical, office or other work that indicates the possession of, or the ability to acquire, the knowledge and skills needed to perform the duties of the position?
    • Yes
    • No
    Required Question
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