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    Customer Service Representative - Orlando, United States - RemX

    RemX
    RemX Orlando, United States

    Found in: Lensa US 4 C2 - 6 days ago

    Default job background
    Description
    Responsibilities:
    • Provide resolution for customers.
    • Serve as single point of contact for customers and build a strong relationship supporting them.
    • Respond to and own consumer inquiries/issues.
    • Provide education and status on previously submitted pre-authorizations or pre-determination requests.
    • Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
    Schedule:

    Training is Monday to Friday 9:00AM to 5:30PM for the first week.

    After, the schedule is an 8-hour shift between Monday to Sunday - both morning and afternoon options available

    High School Diploma / GED (or higher) OR equivalent work experience.

    Previous customer service experience is required.

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