Jobs
>
Pittsburgh

    Technical Support Specialist - Pittsburgh, United States - Innovative Systems, Inc.

    Innovative Systems, Inc.
    Innovative Systems, Inc. Pittsburgh, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Innovative Systems, Inc. is looking for an experienced Technical Support Specialist II. This individual will be hands on, working with our IT Manager to ensure our IT infrastructure runs smoothly and supporting our employees with hardware, software and related peripheral equipment setup, installation, configuration, and issue resolution.

    You will work at Innovative's office World Headquarters in Pittsburgh (Greentree) where you will experience an environment known for its fast-paced, diversity, and supportive culture. Consistently named aTop Workplace , Innovative employees feel proud knowing that Innovative's data quality and compliance solutions help make the world a bit safer

    This is a full-time, in-office role. Working in-office Monday through Friday during normal business hours with occasional on-call support will ensure growth and success in your role, while you are provided with ongoing training, collaboration and support from your manager, colleagues and peers to support your career growth.

    What you will be doing:

    • Provide technical support for employee computer software, hardware, and peripheral equipment including configuration, setup, and troubleshooting and issue resolution via phone, email, or in person
    • Configure, install and maintain local area network hardware, software and telecommunications services such as, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
    • Verify Operational Status of Network and Servers
    • Verify all systems operating as required
    • Check status of Networking devices
    • Check logs of all network configured devices
    • Establish and maintain network user environment, directories, and security.
    • Create / Remove employee access for network, email, cloud-based applications and web site accounts
    • Teams Office365 Management
    • Creation and change of telephone numbers, requested reports, call flow and resolution of tickets
    • Communicate with other departments to report and resolve software, hardware, and operations problems.
    • Documentation of fixes, resolutions or outstanding issues within the ticketing system.
    • Develop and communicate standards for use, operations, and security of network, personal computers and data
    • Maintain integrity and professionalism in all dealings with internal teams and prospective clients
    • Achieve team and personal objectives

    Requirements you must have include:

    • At least 3 to 5years of previous IT desktop support or related computer technology experience
    • Prior experience working in a small to medium sized company
    • Prior work experience and knowledge of:
    • Windows Server 2016, 2019 and 2022
    • Windows 10
    • Office 365
    • Symanteck
    • Veritas
    • Carbon Black
    • Cisco Firewalls
    • MCP, DCSE, Preferred
    • Highly analytic with a solutions-oriented approach to solving problems
    • Proven ability to troubleshoot and resolve simple to complex technical issues
    • Entrepreneurial mindset and high levels of intellectual curiosity
    • Values and demonstrates adherence to confidentiality and ethics
    • Strong communicator with excellent interpersonal skills
    • Proven ability to understand and convey technical concepts
    • Excellent written and verbal communication skills
    • Results-oriented and resourceful
    • Strong work ethic with a drive to go the extra mile
    • Effective team player and collaborator
    • Ability and willingness to be on call a few times a month

    It's a plus if you have:

    • A 2 year technical degree or 4 year college or university degree
    • MCP, DSCE or A+ Certifications
    • Fluency with other languages

    Work environment / physical demands:

    • General office environment
    • May be occasionally required to stoop, kneel, crouch or crawl
    • Must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds

    What is the selection process?

    Phone Interviews which will be both non-technical and technical in nature will be conducted with viable candidates as soon as possible.

    An onsite interview will consist of meeting with team members for a typical technical and non-technical Q & A session and a hands-on technical assessment.

    Innovative provides you with:

    Competitive salary, medical, vision, dental, and life and disability insurances. Generous paid time off, tuition reimbursement and a 401K plan are among some of the other benefits in support of your health, career, and financial well-being.

    About Innovative

    Along with consistently being named a Top Workplace by the Pittsburgh Post-Gazette, Innovative was also named a technology leader and ranked #1 in customer satisfaction in

    The Information Difference analyst group's Data Quality Landscape. With clients in over 60 countries, Innovative has been providing superior enterprise solutions since 1968.

    Our products include data quality solutions for data cleansing and matching, data discovery, data management, and global address validation and geocoding; anti-money laundering (AML) compliance solutions, including sanctions and PEP screening; and specific-purpose business support applications to reduce credit losses, identify better prospects, improve customer service, and better align marketing and business intelligence projects.

    Innovative's world headquarters is in Pittsburgh, Pennsylvania. Our regional offices are in London, UK; Mexico City, Mexico; Dubai, UAE, and São Paulo, Brazil.

    Innovative is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

    *This position does not qualify for work visa sponsorship

  • Tscbank

    IT Support Specialist

    5 days ago

    Tscbank Pittsburgh, United States

    ** IT Support Specialist** · **Department: Bank Operations and Technology** · **Location: Pittsburgh, PA** · **Summary of the Position:** · The IT Support Desk Specialist is a hands-on role responsible for supporting the Banks day to day IT related requests. The incumbent mus ...

  • Insight Global

    IT Support Specialist

    5 days ago

    Insight Global Pittsburgh, United States

    Insight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...

  • Insight Global

    IT Support Specialist

    2 weeks ago

    Insight Global Pittsburgh, United States

    Insight Global is seeking an IT support specialist to support the Production Services team for one of our largest financial service clients. The main responsibilities will be responding to alerts and escalations, troubleshoot negatively trending dashboards and stuck processing. O ...

  • Advantage Home Health and Hospice

    IT Support Specialist

    1 week ago

    Advantage Home Health and Hospice Pittsburgh, United States

    Job Description · Job DescriptionThe IT Support Specialist position plays a key role in delivering outstanding technology support to our staff across multiple locations from our headquarters in the South Hills area.? · The successful candidate will be able to perform the followi ...

  • Public Parking Authority of Pittsburgh

    IT Support Specialist

    1 day ago

    Public Parking Authority of Pittsburgh Pittsburgh, United States

    POSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and resolves or escalate requests. ...

  • Pittsburgh Parking Authority

    IT Support Specialist

    1 day ago

    Pittsburgh Parking Authority Pittsburgh, United States

    Job Description · Job DescriptionPOSITION SUMMARY: · Position is responsible for providing first and second level technical support for all IT incidents and requests. They will serve as the primary interface between IT and the employees and will receive, prioritize, document, and ...

  • Jubilee Association of Maryland

    Housing Support Specialist

    2 days ago

    Jubilee Association of Maryland Kensington, United States

    Assigned Office Location: Remote/in the field (3 days) and Jubilee Association of Maryland Office (2 days). · Position Summary. Jubilee is a leading provider of Housing Support Services for adults with intellectual disabilities in Maryland. The Housing Support Specialist is a key ...

  • University of Pittsburgh

    Peer Support Specialist

    1 week ago

    University of Pittsburgh Pittsburgh, United States

    In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...

  • All Lines Technology

    Software Support Specialist

    1 week ago

    All Lines Technology Pittsburgh, United States

    All Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...

  • University of Pittsburgh

    Peer Support Specialist

    1 week ago

    University of Pittsburgh Pittsburgh, United States

    In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction services and substance use treatm ...

  • Center for Diagnostic Imaging

    Radiology Support Specialist

    1 week ago

    Center for Diagnostic Imaging Pittsburgh, United States

    RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all interna ...

  • RAYUS Radiology

    Radiology Support Specialist

    1 week ago

    RAYUS Radiology Pittsburgh, United States

    Job Summary · RAYUS Radiology, formerly Center for Diagnostic Imaging, is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will beresponsible for providing exceptional service to healthcare facilities (clients), patients an ...

  • University of Pittsburgh Medical Center

    Lactation Support Specialist

    2 days ago

    University of Pittsburgh Medical Center Pittsburgh, PA, United States

    Are you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are look ...

  • All Lines Technology

    Software Support Specialist

    2 weeks ago

    All Lines Technology Pittsburgh, United States

    All Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...

  • UPMC

    lactation support specialist

    1 week ago

    UPMC Pittsburgh, PA , USA, United States

    **Are you interested in working at Magnet-designated UPMC Magee-Womens Hospital? Only 7% of hospitals nationwide have achieved Magnet designation - and we're one of them For more than a century, UPMC Magee has been caring for women through all stages of their lives, and we are lo ...

  • All Lines Technology

    Software Support Specialist

    1 week ago

    All Lines Technology Pittsburgh, United States

    All Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for providing level 2 troubleshooting and w ...

  • University of Pittsburgh

    Peer Support Specialist

    3 days ago

    University of Pittsburgh Pittsburgh, United States

    · Peer Support Specialist · In the role within the Division of General Internal Medicine, you will be working with an interdisciplinary and dynamic team focused on investigating and reducing substance use-related health disparities through improving access to harm reduction serv ...

  • Pittsburgh Public Schools

    Software Support Specialist

    6 days ago

    Pittsburgh Public Schools Pittsburgh, United States

    Other - Position - Non-Certified · Job Number · Start Date · Open Date 02/15/2024 · Closing Date 05/15/2024 · The Software Support Specialist is responsible for providing Tier 2 management and support of district devices. In addition, the Software Support Specialist is respo ...

  • ConnectiveRx

    Patient Support Specialist

    1 week ago

    ConnectiveRx Pittsburgh, United States

    Full-time, Monday - Friday · On-Site : Robinson Twp · ConnectiveRx is a leading, technology-enabled healthcare services company. We work strategically with hundreds of biopharmaceutical manufacturers to help commercialize and maximize the benefits of specialty and branded medicat ...

  • All Lines Technology

    Software Support Specialist

    1 week ago

    All Lines Technology Pittsburgh, United States

    Job Description · Job DescriptionAll Lines Technology has an immediate opening for a Software Support Specialist in Pittsburgh This person is responsible for providing Tier 2 management and support of devices. In addition, the Software Support Specialist is responsible for provid ...