Application Operations Engineer - Emory, United States - Crédit Agricole Corporate and Investment Bank

Crédit Agricole Corporate and Investment Bank Emory, United States

1 week ago

Description

Who we are

Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world's 12th largest bank by total assets.

Our Singapore center, Information Systems Asia Pacific (ISAP), is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business.

We work daily with international branches located in 30 markets by:

Envisioning and preparing the Bank's futures information systems

Partnering and supporting core banking flagships and transverse areas in their large scale development projects

Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market. We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Position
We are looking for Application Operations Engineer to join our Application Services department to help us implement DevOps. This a very hands-on technical role to drive continuous improvement initiatives on top of day-to-day BAU support.

We want someone with fresh and relevant ideas who is passionate about learning new things and wants to develop themselves further.

As we are covering the bank's global operations, you will work in rotational shifts and also be occasionally doing on-call support during non-business hours.

This will be an opportunity to have a better perspective of what can be further improved in production

Rotational shifts:

Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).

Morning:

7am - 4pm

Afternoon:

2pm - 11pm

Evening:

5pm - 2am

On call support:

This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.

Main responsibilities
You will mainly be responsible for:

Providing primary operational technical support and assist the functional support teams

Improving complex operations (DRP, Migrations, Major maintenance etc.)

Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)

Reducing time-to-market by implementing CICD pipelines where possible

Managing technical issues, escalations and ensuring good level of delivery

Maintain, improve and standardize existing workflow processes and framework

Promoting knowledge sharing within the organization (trainings, documentations etc.)

Bridging the gap between Dev and Ops

Maintain programmable code outlined in technical instructions and specifications for operating systems

Qualifications and Profile

At least a Bachelor's degree in any of these faculties: Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies).

Functional Experience in a banking environment in a plus.

Technical

Minimum 3 years of experience with UNIX environments

Minimum 3 years of experience in scripting languages such as Python, Powershell

Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes

Experience with task schedulers such as Control-M

Good understanding of IT ecosystems and application architectures

Knowledge about:
CICD pipelines, ITIL practices, Agile practices, Lean

Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus

Other Professional Skills and Mindset

Fluent in French is an added advantage

Good analytical and problem solving skills

Proactive and able to propose new ideas

Positive attitude towards continuous learning and improvement

Team player

Curious about new technologies

#J-18808-Ljbffr

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