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    IT Technician III - San Francisco, United States - PrideStaff

    PrideStaff background
    Permanent Technology / Internet
    Description
    • Job: IT Technician III - Emergency Network
    • Location: 77064
    • Pay: $22-$27/hr DOE
    • Schedule: Monday - Friday 8AM-4:30PM
    • Full Time, Permanent Contract with Benefits, Holiday Pay, and PTO

    Core Responsibilities (Not Limited To)

    Process all inbound service requests and incidents (Calls, Emails, Alerts )

    3rd Tier Technician On Call duties including maintenance to all GHC sites for areas of responsibility
    3rd Tier support on Facility Systems and Infrastructure
    Facilities Installations

    General Responsibilities (Not Limited To)
    Participate in any required On-Call rotations/schedules and Disaster Recovery efforts. Report all activity to the Network Operations Center (NOC)

    Attend, Complete and fully understand all training required for the position, with the ability to apply in support of all critical systems and services provided by the Operations group.

    Work with vendors as needed on areas of responsibility
    Follow all GHC 9-1-1 policies

    Job Specifications
    Efficient documentation skills with superior multi-tasking abilities in a self-motivated environment
    Maintain the highest level of 7X24X365 availability with exceptional responsiveness
    Excel in an ever-changing environment participating in inter-division/departmental collaboration and producing organizational success.
    Mission critical philosophy in support of the GHC 9-1-1 system. A whatever/whenever attitude it takes to restore service.
    Advanced mechanical aptitude and the ability to use power tools and any other devices to perform duties

    Knowledge/Work Experience
    Knowledge of current IT systems/technology platforms/network/9-1-1 call flow
    Work experience in a 7x24x365 Network Operation Center
    Good knowledge of Mechanical Electrical Plumbing (MEP) systems with an emphasis onMission Critical Data Center power and HVAC systems
    Specific knowledge of electrical/grounding systems in critical environments

    Good knowledge and support of UPS systems and backup generators
    Good knowledge of data communication cabling and infrastructure including terminations and cable testing

    Education/Experience
    2/4 year degree in related field preferred, Directly related job experience or technical certifications may be substituted
    5 to 10 years of Field Technician experience in a critical support environment

    Working Conditions/Environment

    The working environment is generally favorable. Operational staff working environments and locations will vary depending on project needs. The incumbent will be required to perform physical labor as needed and/or lift boxes, hardware, and equipment weighing up to 50 pounds.



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