Desktop Support Technician Iii - Houston, United States - Zachry Group

Zachry Group

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position is responsible for ensuring customer satisfaction of end users and peers by resolving their reported technical issue in a vigorous, professional, and sincere manner.

The Desktop Technician Level II ensures that service delivery adheres to company standards.

This individual will have an in-depth knowledge of the Zachry environment with a desired goal of effectively delivering exceptional support to our end users from a remote IT Service Desk environment.

Ensuring timely incident resolution and superior customer service is a primary objective for the Desktop Technician Level III role.

REQUIREMENTS:

Handson experience with imaging, deploying machines and troubleshooting
Experience with administration and support of PCs utilizing Windows 10 OS and Office 365 products
Basic knowledge of Active Directory, Exchange and an understanding of networking, switches, routers, firewalls, VLANs and wireless
Professional experience in customer service
Good communication and documentation skills
Ability to elicit cooperation and action from individuals over which there is no supervisory relationship
Overtime work may be required

PREFERRED QUALIFICATIONS:

IT industry certifications are preferred, specifically CompTia Network+, Security+, Microsoft Professional, and Cisco Associate

PHYSICAL DEMANDS:

Ability to lift and carry up to 25 pounds
Ability to kneel and run cables under desks and other office furniture

WORK ENVIRONMENT:

Work will be in a conservative corporate office environment operating and functioning at a fast pace. Working out of cubicles near other various colleagues who are also in cubes. Some may refer to these workspaces as cube farms.

Our corporate campus includes an on-site café with various daily breakfast, lunch and snack-time selections, a sizeable fitness center equipped with various state of the art work out equipment & weights, outdoor walking/jogging-path, herb garden, basketball half-court, sand-volley ball court, soccer field, as well as a clinic with a certified nurse practitioner.

Office noise will be low and generally consist of cube neighbors' phone-calls, conversations and/or laughter. You can expect people to treat you with friendliness and respect throughout the Zachry campus

The above description covers the fundamental responsibilities of the Desktop Technician Level II position.

It shall not be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day-to-day.

Company Benefits:
Meaningful Work

Team-Based Culture

Opportunity for Growth

ZACHRY GROUP is dedicated to providing a Safe and Drug Free work environment; and is an Equal Opportunity Employer.