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Customer Engineering Manager - San Francisco, CA, United States - Anthropic Limited
Description
As the leader of the Solutions Architects/Customer Engineering team at Anthropic, you will drive the adoption of frontier AI by developing bespoke LLM solutions for top enterprises.
You'll leverage your technical skills and consultative sales experience to architect innovative solutions that address our customers' business needs, meet their technical requirements, and provide a high degree of reliability and safety.
You'll also lead the team of Solutions Architects/Customer Engineers, establish processes and best practices for client engagements based on your years of experience, help each team member achieve success, high productivity, and career growth, and represent Anthropic as a technical lead on some of its most important partnerships.
In collaboration with the Sales, Product, and Engineering teams, you'll help enterprise partners incorporate leading-edge AI systems into their robust end-to-end systems.
Manage and mentor a team of forward-deployed engineers and solutions architects, providing both technical guidance and career developmentProvide technical guidance on integration, deployment, and adoption best practices
Lead and support the team in complex evaluations, problem solving and challenging customer environments
Travel occasionally to customer sites for workshops, implementation support, and building relationships
5+ years of engineering leadership experience, preferably in a customer-oriented engineering management role
~ Have an organizational mindset and enjoy building teams in a relatively unstructured environment
~ Strong executive presence and ability to foster deep relationships with our customers
~ Have at least a high level familiarity with the architecture and operation of large language models and/or as ML in general
~ Have a working knowledge of programming in Python
~ Think creatively about the risks and benefits of new technologies, and think beyond past checklists and playbooks
~ Applications will be reviewed on a rolling basis.
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