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    Account Manager - Baltimore, United States - Kuraray America , Inc.

    Kuraray America , Inc.
    Kuraray America , Inc. Baltimore, United States

    2 weeks ago

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    Description
    CPower is a leading, national energy solutions provider guiding customers towards a clean and dependable energy future. We maximize the value of our customers' distributed energy resources by facilitating participation in demand-side management programs.

    CPower works with over 17,000 sites across North America to provide superior economics, while delivering the highest-rated customer experience in the industry.

    We have entered our 8th year as CPower but we have a rich history in the demand response industry going back 30 years.

    We are looking for an Account Manager to join our team to support our portfolio of multi-site, multi-region customers.

    Our team touches all markets and utility programs in which CPower participates, including Demand Response programs, Distributed Energy Resource (DER) solutions, and evolving storage and renewable monetization.

    Position could be remote/home office based, with a consideration for ease of travel.


    The CPower Account Manager will maintain relationships, support current participation, as well as identify new opportunities to expand our customers.

    This is a remote position.

    Essential Duties and Responsibilities


    Act as a primary point of contact within the company for our customers across the retail, commercial, and industrial sectors, to enhance the customer's experience with CPower.

    Build and foster trusted long-term customer relationships in collaboration with our partners and team members.

    Help our customers identify opportunities in the energy markets and understand, evaluate and implement the appropriate products and services offered by the company.

    Manage the portfolio's renewal process and other retention initiatives according to national, regional, and operational objectives as set by the company.

    Manage the enrollment process of our customer accounts in the various programs offered.

    Implement bidding strategies to maximize revenues and reduce risk, based on curtailment plans, historical performance, compliance guidelines, and customer input.

    Develop Account Plans for key customers and for specific verticals.
    Identify and develop expansion opportunities for new business within the portfolio.
    Support the Sales organization's efforts to grow and strengthen the business.
    Organize and provide training & educational material to customers for our products & services.
    Facilitate and lead customer meetings and regularly scheduled customer calls.
    Frequently communicate with customers about their participation status, performance and financial standing (bids, enrollments, performance, payments, projections, dispatch, etc.).
    Perform related duties as assigned by manager.
    Maintain compliance with all company policies and procedures.

    Requirements

    Minimum 3 years customer facing experience (account management, problem solving, product/program upselling, contracting).
    Working knowledge of energy markets, and the power/utilities industry. Experience with Demand Response (DR) programs helpful.

    Experience working in many of the North American deregulated power markets (PJM, NE-ISO, NYISO, ERCOT, MISO, SPP, and CAISO) is a plus.

    Demonstrated ability to establish customer strong relationships through responsiveness to customer requests, consistent follow-up during problem resolution, providing meaningful and timely information related to maximizing customer performance/revenue and face to face interaction.

    Proven ability to manage multiple initiatives simultaneously while paying attention to details, identifying critical items, and effectively coordinating / managing through deadlines and deliverables.

    Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

    Demonstrate critical & creative thinking, motivation & enthusiasm to serve customers, and a proactive approach to excellence in customer relations.

    BA/BS degree or equivalent preferred.
    Expert proficiency in MS Office products and MS Dynamics and become a "Super User" for the CPower CRM Platform.
    Computer Savvy, able to learn and Demo Software for customers on CPower Platform as part of the Sales/Training Cycles.
    Travel required to meet with customers, conferences etc., and CPower office/s to coordinate workstreams. (Expected 50% travel time)

    All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period.

    Benefits

    Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values.

    CPower offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc.

    CPower's leadership prides itself on maintaining a rewarding culture, and always striving to offer a great team-member experience.

    CPower is committed to hiring and retaining a diverse workforce.

    We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

    We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

    #J-18808-Ljbffr
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