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    Bilingual Outbound Customer Service Rep - San Francisco, United States - Insight Global

    Insight Global
    Insight Global San Francisco, United States

    1 week ago

    Insight Global background
    Description


    Insight Global is seeking an Outbound Customer Service Representative for a telehealth and nutrition client based out of San Francisco.

    The goal of this company is to help people make healthy changes to their lifestyle by meeting with Registered Dietitians virtually.

    This is a free benefit through their insurance, and your role will be to call eligible candidates who are referrals from healthcare providers or care coordinators who have suggested their patients meet with a dietitian.

    You will calling to educate them on the client's services and the value of meeting with a Registered Dietitian.

    You will then sign them up for different packages and get them excited about starting to meet with the dietitian.

    You are the first point of contact that most people will have, so your ability to connect with people is crucial


    The main responsibilities include:

    • Make high volume outbound calls to referrals and explain the benefits (an average of 70+ calls per day)
    • Follow a call script without sounding like you are reading off of it- making it sound like your own and be engaging on the phone
    • Set up packages of appointments with Registered Dietitians
    Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed


    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

    We are an equal opportunity/affirmative action employer that believes everyone matters.

    Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .

    To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
    .

    Required Skills & Experience

    Bilingual in Vietnamese

    Must live in MST or PST time zone and comfortable working PST shift


    Minimum of 6 months of experience working remotely in a high volume outbound calling role- scheduling, customer service, sales, etc.

    Experience in a high-volume outbound calling role with the ability to make 75+ calls a day without getting burned out

    Must have reliable personal computer or laptop running Windows 11 OR the MacOS or higher (company is no longer providing equipment)

    Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds

    Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities

    Ability to work independently and efficiently from home

    Nice to Have Skills & Experience

    Proficient with Spanish

    Experience with Zendesk or AWS ConnectPath

    Proficient in Google Suite applications

    Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness

    Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

    Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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