Customer Service Rep - West Valley City, United States - BFG Supply

Description

**Customer Service Rep - Salt Lake City**

Employment Type Full Time Contact Email **Description**

BFG Supply Co. is an industry leader in wholesale distribution to the greenhouse, nursery and lawn and garden industry. This position is responsible for supporting administrative and customer service functions for all branches, sales representatives, and customers. Associate will have a focus on customer service and will handle incoming phone calls regarding order placement, late shipment tracking, and order changes.

**Responsibilities**

**Essential Job Functions:**

**ORDER PROCESSING**

-Order entry of plant material, hard goods and/or lawn and garden items. -Track orders from entry through shipping to insure completion. -Follow credit and inventory management guidelines to expedite orders.

**COMMUNICATION:**

-Field incoming calls and promptly address requests from customers, sales reps, and branches to the customers satisfaction. -Work with other departments within the company to resolve issues. -Work with customers to resolve disputes accurately and quickly. -Communicate late order shipments and order changes to customers.

**REPORTS:**

-Track calls and provide Director, Customer Service with documentation of issues resolved on a weekly basis. -Follow up on open purchase order reports.

**RELATIONSHIPS**

-Build and maintain relationships with customers and sales people. -Build customer confidence and satisfaction.

**OTHER**

-Follow department policies and procedures to maintain department standards. -Other duties, as needed.

**Required Skills and Experience**

**EDUCATIONS AND EXPERIENCE**

-Bachelor degree or equivalent in experience -Experience in the greenhouse industry -Knowledge of Excel and Microsoft Word -Exceptional written and verbal communication skills