- 5 yearsHybrid Remote
-
Associate I, Call Center Engagement
5 days ago
CardWorks Orlando, United StatesCardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa account ...
-
Sr. Analyst, Customer Engagement Center
3 weeks ago
CHEP Orlando, United StatesSr. Analyst, Customer Engagement Center page is loaded · Sr. Analyst, Customer Engagement Center · Apply · remote type · Hybrid Remote · locations · Orlando, Florida, USA · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · JR16664 · CHEP he ...
-
CardWorks Orlando, United StatesCardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa account ...
-
Toddler Teacher
1 week ago
The Learning Experience #174 Orlando, United States**Benefits**: · - 401(k) matching · - Dental insurance · - Health insurance · - Paid time off · - Vision insurance · - Competitive salary · - Free food & snacks · - Free uniforms · - Training & development · - Tuition assistance · - Wellness resources · Paid Time Off (Vacation & ...
-
Veterinary Regional Manager
2 weeks ago
PetVet Care Centers Orlando, United States**Veterinary Regional Manager** · PetVet Care Centers is a Network of over 465 Specialty and General Practice Veterinary Hospitals across the nation. Each location is operated locally and** **supported globally. We appreciate the differences in each and every community and suppor ...
-
Program Manager, Talent Excellence Center
3 weeks ago
Marriott Vacations Worldwide Orlando, United States**Position Summary**: · As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc.) area to support team and/or department busines ...
-
Photography Instructor
1 week ago
F.I.R.S.T. Institute Orlando, United States**Photography Instructor - Part-Time 26 to 30 hours a week** · **Why F.I.R.S.T. Institute?** · A Photography Instructor at F.I.R.S.T. Institute in Orlando, FL offers a fun, challenging work environment that supports teamwork and inspires professional excellence. When you consider ...
-
Early Childhood Vpk
2 weeks ago
Little Fishes Preschool Orlando, United States**Summary** · The Teacher is responsible for developing a cohesive teaching team, coordinating the curriculum, and managing the day-to-day operational activities of the classroom. Teachers must understand children?s cognitive, social, emotional and physical development in order t ...
-
Retail Supervisor Full Time
2 weeks ago
BJ's Wholesale Club, Inc. Orlando, United States Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, _235_ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their ...
-
Collections Representative
1 week ago
CardWorks Servicing Orlando, United States**Job description** · CardWorks is a family oriented company that strives for excellence. If you are looking for a company that challenges you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you · **Why CardWorks Servici ...
-
Referral Coordinator
1 week ago
PREMISE HEALTH Orlando, United States**Healthcare Without Rival** · Premise Health is the world's leading direct healthcare provider and one of the largest digital providers in the country, serving over 11 million eligible lives across more than 2,500 of the largest commercial and municipal employers in the U.S. Pre ...
-
Lead Security Dispatcher
2 weeks ago
AdventHealth Orlando Orlando, United States**Security Dispatcher** · **Location: AdventHealth Orlando-601 East Rollins Street Orlando, FL 32803** · **All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid Days Off from Day One · - Student Loan Repayment Program · - Career Develop ...
-
Call Center Representative
2 weeks ago
Renewal by Andersen of Florida Orlando, United StatesOur Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into ...
-
Film and Video Production Instructor
1 week ago
F.I.R.S.T. Institute Orlando, United States**Film and Video Production Instructor - Part-Time 26 to 30 hours a week** · **Why F.I.R.S.T. Institute?** · The Film and Video Production Instructor position at F.I.R.S.T. Institute in Orlando, FL, offers a fun, challenging work environment that supports teamwork and inspires pr ...
-
Aprn Specialty Cardiology Prn
1 week ago
AdventHealth East Orlando Orlando, United States**APRN Specialty Cardiology PRN Nights** · **Our promise to you**: · Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth ...
-
Photopass Photographer
1 week ago
Walt Disney World Resort Orlando, United StatesDo you have a passion for photography and guest service? If yes, you could capture the magic as a Disney Photopass Photographer As Disney Photopass Photographers, we are responsible for providing Guests with the opportunity to capture their experiences at the Walt Disney World Re ...
-
Vp, Corporate Communications
1 week ago
AssuredPartners Orlando, United StatesOverview: · The Vice President of Corporate Communications will play a pivotal role in shaping and executing the organization's communication strategy. This strategic leader oversees both internal and external communications, ensuring consistent messaging, brand reputation manage ...
-
Applications Analyst
2 weeks ago
Loews Hotels & Co. Orlando, United StatesAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. · Named one of Central Florida's Top Workplaces and one of America ...
-
Teacher Early Learning Center
2 weeks ago
AdventHealth Orlando Orlando, United States**All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid Days Off from Day One · - Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) · **Our promise to you**: · Joining AdventHealth is about being pa ...
-
Club Manager
2 weeks ago
Planet Fitness Orlando, United StatesOverview: · **Who We Are**: · At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of ...
Sr. Analyst, Customer Engagement Center - Orlando, United States - Brambles
Description
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Job Description
The leadership position is responsible for partnering cross-functionally on a consistent basis across all areas of the organization (Logistics, Operations, Quality, Finance, Sales) to drive continuous improvement processes to achieve the strategic goals of first call resolution (FCR) and reduction of customer effort.
This role will be the first line of support to the Customer Engagement Center team members for job-related tasks, focusing on resolving customer inquiries and campaign initiatives.
Support Team on day-to-day activities / 1st level support and provide coaching and guidance when necessary.
Peer leader and forward thinker in the development and execution of FCR by providing process insight, documenting end to end processes and team member interaction improvements based on NPS verbatim.
Key driver for Customer Effort reduction and gatekeeper for process improvement tools.Provide real time customer support for concerns coming into the CEC via various inbound and outbound channels. Support the team and ensure response rates meet or exceed expectations.
Actively ensure that all CEC critical operational systems are maintained and reviewed for updating as the business changes.
Ensure quality customer experience/satisfaction through quality monitoring i.e.
(random spot checks of processes and procedures - Salesforce/SAP documentation, side by side monitoring) and assesses and identifies training needs.
Responsible for UAT/Regression testing for all customer impacted system enhancements and changes to ensure minimal service interruptions from defectsQualifications
Essential Qualifications:
Bachelor's Degree or equivalent supply chain / customer facing experience required.
Desirable Qualifications:
Able to work flexible hours.
Experience
3-5 years Sales, Customer Service, Supply Chain, or Account Management experience.
Skills and Knowledge
Customer Focused
Detail oriented, good data management skills.
Demonstrated ability to lead others and develop additional skill sets in others.
Demonstrated ability to take initiative to drive results.
Excellent communication skills
Ability to multi-task and effectively manage time and resources.
Adaptability and flexibility while in a state of constant change
Strong critical thinking skills
Proficiency with Microsoft Office Suites and MS Teams
Ability to work independently, self-starter.
Preferred Education
Bachelors
Preferred Level of Work Experience
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.
#J-18808-Ljbffr