- 5 yearsHybrid Remote
-
Sr. Analyst, Customer Engagement Center
4 days ago
Brambles Orlando, United StatesCHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, ...
-
Veterinary Regional Manager
3 days ago
PetVet Care Centers Orlando, United States**Veterinary Regional Manager** · PetVet Care Centers is a Network of over 465 Specialty and General Practice Veterinary Hospitals across the nation. Each location is operated locally and** **supported globally. We appreciate the differences in each and every community and suppor ...
-
Program Manager, Talent Excellence Center
1 week ago
Marriott Vacations Worldwide Orlando, United States**Position Summary**: · As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Technology, Resort Operations, Sales & Marketing etc.) area to support team and/or department busines ...
-
Early Childhood Vpk
11 hours ago
Little Fishes Preschool Orlando, United States**Summary** · The Teacher is responsible for developing a cohesive teaching team, coordinating the curriculum, and managing the day-to-day operational activities of the classroom. Teachers must understand children?s cognitive, social, emotional and physical development in order t ...
-
Retail Supervisor Full Time
1 day ago
BJ's Wholesale Club, Inc. Orlando, United States Full timeJoin our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, _235_ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their ...
-
Lead Security Dispatcher
4 days ago
AdventHealth Orlando Orlando, United States**Security Dispatcher** · **Location: AdventHealth Orlando-601 East Rollins Street Orlando, FL 32803** · **All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid Days Off from Day One · - Student Loan Repayment Program · - Career Develop ...
-
Call Center Representative
3 days ago
Renewal by Andersen of Florida Orlando, United StatesOur Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into ...
-
Applications Analyst
2 days ago
Loews Hotels & Co. Orlando, United StatesAt Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. · Named one of Central Florida's Top Workplaces and one of America ...
-
Teacher Early Learning Center
3 days ago
AdventHealth Orlando Orlando, United States**All the benefits and perks you need for you and your family**: · - Benefits from Day One · - Paid Days Off from Day One · - Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) · **Our promise to you**: · Joining AdventHealth is about being pa ...
-
Club Manager
3 days ago
Planet Fitness Orlando, United StatesOverview: · **Who We Are**: · At Planet Fitness, our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of ...
-
Overnight - Group Home Staff Member
11 hours ago
The Family Haven Orlando, United States** This job will be available after June 15th. Hours will be 10pm-6am (OVERNIGHT) · **About us** · At Family Haven, we believe that every child deserves a loving and nurturing family. Our family-centered approach means that each child is provided with a unique support system that ...
-
Audio Engineering Substitute Instructor
11 hours ago
F.I.R.S.T. Institute Orlando, United States**Audio Engineering Substitute Instructor (On-Call)** · **Why F.I.R.S.T. Institute?** · The Audio Engineering Substitute Instructor position at F.I.R.S.T. Institute in Orlando, FL offers a fun, challenging work environment that supports teamwork and inspires professional excellen ...
-
General Manager
1 day ago
Land Rover Orlando Orlando, United States**Dealership**: L0389 Land Rover Orlando · **Land Rover Orlando**: · **General Manager** · Our **General Managers **have the ability to meet the highest standards in both sales and fixed operations. If you have been successful building strong teams, possess a high level of integr ...
-
Regional Marketing Manager
11 hours ago
RELIVE Health Orlando Winter Park, United States**Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Employee discounts · - Flexible schedule · - Opportunity for advancement · - Training & development · - Wellness resources · Are you: · - **Incredibly outgoing?**: · - **Ready to Rock Pop- ...
-
Director of Nursing
5 days ago
Plum Creek Recovery Ranch Lockhart, United StatesThe Director of Nursing is responsible and accountable for providing professional nursing care to clients. Directs, plans, coordinates, monitors, and supervises the effective and efficient use of the operations of nursing and the safe delivery of behavioral health/nursing service ...
-
Dentist (male/female)
1 week ago
NebulaTech Lockhart, United StatesWe are proud to offer the perfect dental care in Paderborn and the Westphalian region. Our secret? A large, empathetic team that is passionate about the dental health of our patients. · Our strength lies in focusing on our areas of expertise and constantly developing to provide o ...
-
Bilingual Customer Service Manager
2 days ago
Synchrony Altamonte Springs, United States**Job Description**: · **What You'll Accomplish as a **Customer Service Manager**: · As a Bilingual Customer Service Manager you will lead a team of nonexempt Customer Service representatives, providing leadership, coaching and development. You will own full supervisory and admin ...
-
Preschool Performing Arts Teacher
1 week ago
MY KIDS ACADEMY Windermere, United States**Summary** · **Preschool Performing Arts Teacher** · We are looking for a high-energy and creative individual to teach children (1 year old to 11 years old). If you are passionate about positively impacting children's lives and making waves in the world of early childhood educat ...
-
Utility Customer Service Supervisor
2 days ago
City of Winter Springs Winter Springs, United States**Position Summary** · The Customer Care Team Supervisor oversees the customer service representatives that engage in resident interactions regarding utility water billing services. As the customer care team supervisor, you must be a passionate, dynamic, and resourceful employee ...
-
Patient Care Technician Prn
1 day ago
Oviedo Medical Center Oviedo, United States**Introduction**: · Do you have the PRN career opportunities as a(an) Patient Care Technician PRN you want with your current employer? We have an exciting opportunity for you to join Oviedo Medical Center which is part of the nation's leading provider of healthcare services, HCA ...
Sr. Analyst, Customer Engagement Center - Orlando, United States - CHEP
Description
Sr. Analyst, Customer Engagement Center page is loadedSr. Analyst, Customer Engagement Center
Apply
remote type
Hybrid Remote
locations
Orlando, Florida, USA
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
JR16664
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Hybrid Work Model
.
Job Description
The leadership position is responsible for partnering cross-functionally on a consistent basis across all areas of the organization (Logistics, Operations, Quality, Finance, Sales) to drive continuous improvement processes to achieve the strategic goals of first call resolution (FCR) and reduction of customer effort.
Additionally, this position will be responsible for business-critical operational areas within the CHEP Customer Engagement Center (CEC).This role will be the first line of support to the Customer Engagement Center team members for job-related tasks, focusing on resolving customer inquiries and campaign initiatives.
Major/Key AccountabilitiesSupport Team on day-to-day activities / 1st level support and provide coaching and guidance when necessary.
Peer leader and forward thinker in the development and execution of FCR by providing process insight, documenting end to end processes and team member interaction improvements based on NPS verbatim.
Key driver for Customer Effort reduction and gatekeeper for process improvement tools.Provide real time customer support for concerns coming into the CEC via various inbound and outbound channels. Support the team and ensure response rates meet or exceed expectations.
Actively ensure that all CEC critical operational systems are maintained and reviewed for updating as the business changes.
Ensure quality customer
experience/satisfaction
through quality monitoring i.e.
(random spot checks of processes and procedures - Salesforce/SAP documentation, side by side monitoring) and assesses and identifies training needs.
Responsible for UAT/Regression testing for all customer impacted system enhancements and changes to ensure minimal service interruptions from defectsQualifications
Essential Qualifications:
Bachelor's Degree or equivalent supply chain / customer facing experience required.
Desirable Qualifications:
Able to work flexible hours.
Experience
3-5 years Sales, Customer Service, Supply Chain, or Account Management experience .
Skills and Knowledge
Customer Focused
Detail oriented, good data management skills.
Demonstrated ability to lead others and develop additional skill sets in others.
Demonstrated ability to take initiative to drive results.
Excellent communication skills
Ability to multi-task and effectively manage time and resources.
Adaptability and flexibility while in a state of constant change
Strong critical thinking skills
Proficiency with Microsoft Office Suites and MS Teams
Ability to work independently, self-starter.
.
Preferred Education
Bachelors
Preferred Level of Work Experience
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money.
Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us atAbout Us
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
Hybrid Work Model
,
for available positions.
#J-18808-Ljbffr
