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    Implementation Specialist - Nashville, United States - Oman Systems, Inc.

    Oman Systems, Inc.
    Oman Systems, Inc. Nashville, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    Classification:

    Fulltime

    Salary/Exempt

    Salary Range $48,000 - $53,000

    Reports To:

    Director of Implementation & Design

    ­­­­­­­­­­­­­­

    Job Overview

    Summary/Objective:

    Oman Systems, Inc. is seeking a skilled, driven, implementation specialist to successfully onboard our clients with our software. In this role, you will work with new customers during their implementation of Oman Systems, Inc. software solutions helping to fulfill their business requirements. You will also be required to install the software and ensure the client is satisfied with the purchase.

    To be successful as a software implementation specialist, you will need to learn our software solutions as well as advise best practices to our clients. Ultimately, an outstanding Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.

    Responsibilities:

    Duties include but are not limited to the following:

    Essential Functions:

    The Implementation Specialist will play an integral role in the success of our clients using our software. The Implementation Specialist will also work directly with the Sales and Support Team. Specifically, you will be responsible for:

    • Initializing the Implementation procedures once the sale of the software has completed.
    • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of our software solution.
    • Communicating with clients throughout the software implementation process.
    • Educating clients on how to use purchased software systems and system features.
    • Installing software systems and all necessary components.
    • Ensuring that the customer is aware of key deliverables and project milestones.
    • Conduct remote and onsite end user training to customers.
    • Coordinate and prioritize project tasks, manage timelines, and report on project statuses to management.
    • Ensure customer satisfaction through follow-up, responsiveness, and thorough communication.
    • Develop and create customer and technical training videos and how to documents.
    • Conduct and manage multiple customer's remote implementation and trainings at any given time.
    • Perform custom solutions for customers that includes integration, automated importing/exporting of files, SQL queries, and document creation.
    • Keep detailed records of customer's current remote implementation and training status within our project management software.

    Travel Requirements

    • New clients may require onsite training. Expect approximately 10-15% of the time to be spent traveling.

    Oman Systems, Inc. offers the Benefits you need to excel as an Implementation Specialist:

    • Competitive Salary
    • Training
    • Flexible Schedule
    • Paid time off: Vacation and Holidays
    • Full range of benefits including 401k, health, dental, life insurance

    Education:

    • Bachelor's Degree in computer science, computer information science, information technology, or related field.

    Qualifications:

    • 2+ years of Implementation experience with SaaS products
    • Sound technical knowledge
    • SQL knowledge in writing queries
    • Deadline and detail-oriented
    • Ability to multitask efficiently
    • Ability to work independently and as part of a team
    • Strong analytical and problem-solving skills
    • Excellent organizational and time management skills
    • Exceptional communication and customer service skills
    • Professional phone demeanor and presence
    • Valid driver's license and reliable transportation

    Additional Skills & Experience Preferred:

    • Knowledgeable in Microsoft Excel and Word
    • Adobe Suite Experience
    • Familiarity with Rocket Lane
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