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    Implementation Specialist - Nashville, United States - Oman Systems, Inc.

    Oman Systems, Inc.
    Oman Systems, Inc. Nashville, United States

    3 weeks ago

    Default job background
    Description
    Job Description

    Job Description


    Classification:
    Fulltime
    Salary/Exempt
    Salary Range $48,000 - $53,000


    Reports To:
    Director of Implementation & Design

    Job Overview

    Summary/Objective:
    Oman Systems, Inc. is seeking a skilled, driven, implementation specialist to successfully onboard our clients with our software. In this role, you will work with new customers during their implementation of Oman Systems, Inc. software solutions helping to fulfill their business requirements. You will also be required to install the software and ensure the client is satisfied with the purchase.

    To be successful as a software implementation specialist, you will need to learn our software solutions as well as advise best practices to our clients.

    Ultimately, an outstanding Implementation Specialist should demonstrate sound technical knowledge as well as exceptional analytical, communication, and customer service skills.


    Responsibilities:
    Duties include but are not limited to the following:


    Essential Functions:
    The Implementation Specialist will play an integral role in the success of our clients using our software. The Implementation Specialist will also work directly with the Sales and Support Team.

    Specifically, you will be responsible for:
    Initializing the Implementation procedures once the sale of the software has completed.

    Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of our software solution.

    Communicating with clients throughout the software implementation process.
    Educating clients on how to use purchased software systems and system features.
    Installing software systems and all necessary components.
    Ensuring that the customer is aware of key deliverables and project milestones.
    Conduct remote and onsite end user training to customers.
    Coordinate and prioritize project tasks, manage timelines, and report on project statuses to management.
    Ensure customer satisfaction through follow-up, responsiveness, and thorough communication.
    Develop and create customer and technical training videos and how to documents.
    Conduct and manage multiple customer's remote implementation and trainings at any given time.
    Perform custom solutions for customers that includes integration, automated

    importing/exporting

    of files, SQL queries, and document creation.
    Keep detailed records of customer's current remote implementation and training status within our project management software.

    Travel Requirements
    New clients may require onsite training. Expect approximately 10-15% of the time to be spent traveling.

    Oman Systems, Inc.

    offers the Benefits you need to excel as an Implementation Specialist:

    Competitive Salary
    Training
    Flexible Schedule

    Paid time off:
    Vacation and Holidays
    Full range of benefits including 401k, health, dental, life insurance


    Education:
    Bachelor's Degree in computer science, computer information science, information technology, or related field.


    Qualifications:
    2+ years of Implementation experience with SaaS products
    Sound technical knowledge
    SQL knowledge in writing queries
    Deadline and detail-oriented
    Ability to multitask efficiently
    Ability to work independently and as part of a team
    Strong analytical and problem-solving skills
    Excellent organizational and time management skills
    Exceptional communication and customer service skills
    Professional phone demeanor and presence
    Valid driver's license and reliable transportation


    Additional Skills & Experience Preferred:
    Knowledgeable in Microsoft Excel and Word
    Adobe Suite Experience
    Familiarity with Rocket Lane

    #J-18808-Ljbffr
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