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    Account Manager - Dallas, United States - MW Logistics

    MW Logistics
    MW Logistics Dallas, United States

    2 weeks ago

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    Description
    Job Description

    Job Description

    Account Manager- Operations
    MW Logistics is currently positioning itself for growth. We are seeking people for Account Manager- Operations to join our team.

    The Core responsibilities of the position include:

    Serve as an advocate and liaison for MWL clients to ensure overall customer satisfaction.
    Expand current customer accounts through ongoing relationship development.

    Work creatively with team members to secure the terms of sale, including negotiating rates, identifying carriers, procuring specialized equipment, etc.

    Follow MWL processes and procedures while ensuring the customer system and process set-up is correct to ensure the team's success in executing shipments.

    Update internal tracking and reporting systems throughout the day to maintain accuracy in KPI's.
    Monitor and ensure accurate billing issues are resolved – this is at the customer level. Bringing up concerns, informing MWL of updates you are informed of. Ensuring any modifications or set-ups are completed.
    Communicating with assigned customer base as the single point of contact

    Solution Sourcing daily:

    researching and identifying (current and proactively) and thinking critically to determine the best course of action and recommendations of solutions.

    Score Cards for designated customers (compliance)
    Awards Compliance
    Sales Functions – Spot Boards – Account Growth
    Presentation / Public Speaking skills


    Professional Qualifications and Experience:
    Bachelor's degree
    Experience in the

    transportation/logistics

    (trucking) industry
    Working knowledge of McCleod Software– preferred
    Track revenue, margin, and load count growth for assigned customers to help identify organic growth patterns.

    Track and monitor Primary Tender Acceptance, Tender rejections, On- time pick up and on time delivery metrics for assigned customers and ensure that MWL is meeting/ exceeding customer expectations.

    Set up

    weekly/monthly/Quarterly

    business reviews with assigned customers and develop relationships with customers.

    Characteristics for Success in

    This Role:
    Empathetic – deeply understand the goals, drivers, and needs of others.
    Service-oriented – ready to go the extra mile for their clients.
    Strategic – does not get trapped in the weeds, understands the bigger picture.
    Proactive – does not wait to act, is in charge.
    Responsible – takes responsibility for their actions and outcomes; is accountable to other.
    Good communicator – writes and speaks for impact; confirms that the other side has the same understanding.
    Is prepared – does not get hit with surprises; does the preparation work that other skip.
    Great listener – active listener, makes sure the other side feels head.
    Forward-looking – doesn't just look in the rearview mirror; always asks "what's next?"
    Fact-based – based in reality; knows that "hope is not a strategy."
    Team Player – looks out for the team, collaborative.
    Good Negotiator – looks for the win/win in every situation; grows the pie.
    Trustworthy- earns and deserves the trust of customers and colleagues.

    #J-18808-Ljbffr
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