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IT Operations Manager - Washington, United States - CareFirst BlueCross BlueShield
Description
IT Operations Manager - Evening Shift (Remote)Job ID:
19657
Job Function:
Information Technology
Location:
Washington, DC, United States
Campus:
DC-Washington-Union Center Plaza
PURPOSE:
Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure.
Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization.
Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining area's customer-based service level agreements. Responsible for mentoring staff and maintaining labor (talent retention), hardware and software budgets.ESSENTIAL FUNCTIONS:
Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
Evaluates deliverables to ensure products and services meet customer expectations.
Manages the relationship with internal business units to deliver on service level agreements.
Performance Management and Associate Development.
Communicates frequently with vendors to understand product lifecycles.
Guides engineering teams in developing system, performance, and software specifications.
Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.
SUPERVISORY RESPONSIBILITY:
This position manages people.
QUALIFICATIONS:
.
Education Level:
Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications:
Experience:
5 years Related professional experience. 1-year Supervisory experience or demonstrated progressive leadership experience.
Preferred Qualifications:
Proven experience leading and managing an IT operations team, preferably in a 24/7 environment.
Strong understanding of a broad range of technologies, from mainframes to cloud infrastructure.
Expertise in troubleshooting complex technical issues and coordinating resolution of outages/incidents.
Experience in coordinating/collaborating with partner teams (Day Shift, IT Operations Teams, Production Support).
Ability to effectively escalate and communicate technical concerns to senior management and stakeholders.
Proficiency in monitoring and managing IT operations across multiple platforms and systems.
Stong people management skills, capable at building, growing and maturing teams.
Experience with implementing and enforcing IT operational policies, procedures, and best practices.
Skilled in managing vendor relationships and coordinating with third-party service providers.
Knowledge, Skills and Abilities (KSAs)
Ability to present technical and non-technical information to multiple audiences.
Ability to build relationships across a variety of partner groups in a global environment.
Ability to plan and manage complex projects.
Knowledge of engineering theory and design criteria.
Proficiency with various systems engineering tools and processes.
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Salary Range:
$133,280 - $247,401
Travel Requirements
Estimate Amount:
10% Routine travel between CareFirst/SBP locations.
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed.
This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration.
It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location.
In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Note:
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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Serving Maryland, the District of Columbia, and portions of Virginia, CareFirst BlueCross BlueShield is the shared business name of CareFirst of Maryland, Inc.
and Group Hospitalization and Medical Services, Inc. CareFirst BlueCross BlueShield Medicare Advantage is the shared business name of CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc. and CareFirst Advantage DSNP, Inc. CareFirst BlueCross BlueShield Community Health Plan Maryland is the business name of CareFirst Community Partners, Inc. In the District of Columbia and Maryland, CareFirst MedPlus is the business name of First Care, Inc. In Virginia, CareFirst MedPlus is the business name of First Care, Inc.of Maryland (used in VA by:
First Care, Inc.).
CareFirst of Maryland, Inc., Group Hospitalization and Medical Services, Inc., CareFirst Advantage, Inc., CareFirst Advantage PPO, Inc., CareFirst Advantage DSNP, Inc., CareFirst Community Partners, Inc., CareFirst BlueCross BlueShield Community Health Plan District of Columbia, CareFirst BlueChoice, Inc., First Care, Inc., and The Dental Network, Inc.
are independent licensees of the Blue Cross and Blue Shield Association.BLUE CROSS, BLUE SHIELD and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans.
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or generic information.
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
To comply with this law, CareFirst must collect information regarding an employee's identity and employment eligibility and document that information on a document referred to as Form I-9, Employment Eligibility Verification, no later than three business days from when the employee begins work for pay.
If you are hired, you will be required to provide certain information on the form necessary to establish your identity and eligibility to work in the United States and certain required supporting documents.
If you experience any technical difficulties during this process, please send an email detailing the specific problem you are having to[email protected]
and we will respond as soon as possible.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c) If you believe that you have experienced discrimination, contact OFCCP at(TTY or .
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