Jobs

    Engineering & Operations Manager - Washington, United States - Marathon TS

    Marathon TS
    Marathon TS Washington, United States

    2 weeks ago

    Default job background
    Description

    Marathon TS is seeking a Engineering & Operations Manager to support a federal client in Washington, DC.

    Responsibilities :

    • Participate in an "escalation manager" capacity for the on-call/after-hours staff and know when and where to escalate accordingly
    • Identify strengths and weaknesses of the team members and work with each one on improvement areas while offering continual support to each engineers' personal and professional development goals
    • Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity
    • Provide remote and on-site support until the incidents are resolved
    • Provide a root cause and mitigation analysis post-incident within 24 hours
    • Configure and manage Group Policy including: GPO settings, application to OUs, and deployment
    • Perform SQL Database maintenance, upgrades, configuration, and system performance tuning
    • ssist in Datacenter consolidation projects and integrations including Hyper-V with ESXi
    • Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications
    • dhere to all established change management processes, contribute to documentation repository.
    • Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
    • Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management
    • Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications
    • Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures
    successful candidate for this position would possess the following skills/traits:
    • Technical :
      • bility to learn various technologies quickly
      • Technical minded (in execution) but business focused (in planning)
      • Focus on precision and detail when performing duties
      • Willingness to leverage Vendor Support contracts for system changes and troubleshooting
    • Operational :
      • Comprehensive in planning, execution and documentation
      • Go-Getter or Self-Starter; ability to work with light instruction
      • Willingness to cross-train or mentor team members
      • bility to understand the big picture
    • Professional :
      • bility to shift focus and priorities on a daily basis
      • Excellent written and verbal communication
      • Excellent customer service skills
      • Willingness to participate in lower level support as a surge resource when needed
    • Managerial/Leadership :
      • bility to assist team members in improving non-technical skills
      • Excellent team interaction and communication
      • Willingness to provide instruction as needed but not micro-manage team members
      • bility to: understand the big picture, problem, or goal; create 50% of the solution independently; work with engineers to finalize a plan of action; and participate at an engineering and operational level as needed (i.e. fill gaps in expertise on project)
    Qualifications:
    • Required :
      • Bachelor's degree in an IT or related field
      • 1 of the following certifications: MCSE/M365X, VCP, CCNP, RHCE, F5TS
      • t least 5 years of experience managing a team of engineers on multiple projects and concurrent operational support. g. able to know teams' skillsets, make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering & Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support.
      • 10+ years of relevant experience in a Systems Engineer role or similar capacity. g. implementing and troubleshooting IT systems, hardware & software, Systems Design, etc.
      • Strong experience implementing and troubleshooting a Virtualized Windows server environment including: Active Directory, Group Policy, SQL, DNS, DHCP, and PKI
    • Strongly preferred :
      • Strong demonstrable experience with any F5 BIG-IP product or any F5 certification
        (e.g. experience with or certified in: LTM, GTM, APM, etc.)
      • Strong engineering-level experience with: VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios
      • ny of the following certifications: F5, CCNP, VCP, SCCM, SQL Server, ITIL V3, SNIA, MCEM, LPIC, Linux+, Red Hat
      • Experience working engineering projects during a data center consolidation, particularly V2V migrations from Hyper-V to ESXi
      • Experience managing large infrastructure migration projects
    #CJJOBS

    Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status ").
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