- Oversees system engineers and engineering support processes to ensure effective resolution of business issues.
- Evaluates deliverables to ensure products and services meet customer expectations.
- Manages the relationship with internal business units to deliver on service level agreements.
- Performance Management and Associate Development.
- Communicates frequently with vendors to understand product lifecycles.
- Guides engineering teams in developing system, performance, and software specifications.
- Leads validation planning process to outline deliverables, resources, personnel, and timelines for ongoing projects.
- ITIL Foundations v3 Upon Hire Preferred.
- Proven experience leading and managing an IT operations team, preferably in a 24/7 environment.
- Strong understanding of a broad range of technologies, from mainframes to cloud infrastructure.
- Expertise in troubleshooting complex technical issues and coordinating resolution of outages/incidents.
- Experience in coordinating/collaborating with partner teams (Day Shift, IT Operations Teams, Production Support).
- Ability to effectively escalate and communicate technical concerns to senior management and stakeholders.
- Proficiency in monitoring and managing IT operations across multiple platforms and systems.
- Stong people management skills, capable at building, growing and maturing teams.
- Experience with implementing and enforcing IT operational policies, procedures, and best practices.
- Skilled in managing vendor relationships and coordinating with third-party service providers.
- Ability to present technical and non-technical information to multiple audiences.
- Ability to build relationships across a variety of partner groups in a global environment.
- Ability to plan and manage complex projects.
- Knowledge of engineering theory and design criteria.
- Proficiency with various systems engineering tools and processes.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
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IT Operations Manager - Washington, United States - CareFirst BlueCross BlueShield
Description
Resp & QualificationsPURPOSE:
Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data centers, cloud infrastructure as well as disaster recovery. Ensure and maintain availability, performance, security, automation, DevOps, and license compliance of all infrastructure systems. Ensures that hardware and/or software are installed and optimally configured in best practice by the vendor and meets the needs of the organization. Monitors system performance and provides recommendations and executes engineering tasks, as needed. Responsible for creating and maintaining area's customer-based service level agreements. Responsible for mentoring staff and maintaining labor (talent retention), hardware and software budgets.
ESSENTIAL FUNCTIONS:
This position manages people.
QUALIFICATIONS:Education Level: Bachelor's Degree in Computer Science, Information Technology or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications:
Preferred Qualifications:
Travel Requirements
Estimate Amount: 10% Routine travel between CareFirst/SBP locations.
Salary Range Disclaimer
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
Department
Production Services
Equal Employment Opportunity
CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Where To Apply
Please visit our website to apply:
Federal Disc/Physical Demand
Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.
PHYSICAL DEMANDS:
The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
Sponsorship in US
Must be eligible to work in the U.S. without Sponsorship
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