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IT Service Manager
1 week ago
Nexus Dynamics Chandler, United StatesWe create sustainable living environments that inspire. Those who want to invest in a stable and sustainable future cannot ignore real values. At Commerz Real, a company of the Commerzbank Group, these values have been at the center for 50 years. Whether it's real estate, solar p ...
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Field Service Manager
4 days ago
RDO Equipment Co. Chandler, United StatesThis individual will efficiently manage, coordinate and schedule Field Service Technician's time, while maintaining the invoicing of work orders in a timely manner. In conjunction with this, they will communicate with the customer in regard to quotes, job status and scheduling. T ...
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District Service Manager
1 week ago
Securitas Electronic Security Inc. Chandler, United StatesAs the Electronic Security District Service Manager for Securitas Electronic Security, Inc, you will work as a member of the service business team and provide leadership to a technician workforce of 35 + associates. You will manage demanding day-to-day service operational issues ...
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Customer Service Manager
22 hours ago
Goodwill of Central & Northern Arizona Chandler, United States2880 S. Alma School Rd Chandler Arizona, 85286, · Starting Pay: $17.00 · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated e ...
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Life Safety Services Project Manager
2 days ago
LotusWorks Chandler, United StatesLocation: Chandler, Arizona · - Sector: Semiconductor · What's In It for You? · - Recognition And Reward · - Inclusive And Diverse Culture · - Career Development and Progression · - Global Client Projects · - Global Travel Opportunities · - Benefits Especially for You - Medical a ...
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Service Drive Manager
4 days ago
Berge Mazda/Volkswagen Gilbert, United StatesJob Summary: · As the Service Drive Manager at Berge Mazda/ Volkswagen, you will be responsible for overseeing the daily operations of the Service Advisors. This is a full-time, commission-only position with potential for career growth and advancement in the automotive industry. ...
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Internal Service Manager
1 week ago
Fiesta Lincoln Mesa, United States**Fiesta Lincoln Internal Service Advisor** · Job Summary: · Fiesta Lincoln in Mesa, Arizona is currently seeking a highly motivated and experienced Internal Service Advisor to join our team. The incumbent in this position will be responsible for ensuring the timely and efficient ...
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Customer Service Manager
4 days ago
Albertsons Companies Mesa, United States**PURPOSE**:Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervis ...
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Customer Service Manager
1 week ago
Goodwill of Central & Northern Arizona Mesa, United States5263 S Power Rd Mesa Arizona, 85212, · Starting Pay: $17/Hour · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. ...
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Assistant Service Manager
1 hour ago
Auto service and tires Mesa, United StatesWe are a busy service center in East Mesa looking for an assistant manager. Experience in automotive and/or service writing is a plus. · If you are looking for an opportunity to work in a dynamic environment where you can utilize your mechanical skills, we encourage you to apply. ...
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Customer Service Manager
2 days ago
Goodwill of Central & Northern Arizona Mesa, United States2039 W Guadalupe Rd Mesa Arizona, 85202, · Starting pay: $17/ Hour · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entit ...
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Pro Services Manager
1 week ago
Floor & Decor Tempe, United StatesPURPOSE · This position is responsible for providing leadership of the Pro business within a designated sales territory by driving sales growth and profitability using appropriate marketing and sales methodologies and building account relationships. Monitor key performance indica ...
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Customer Service Manager
2 days ago
Goodwill of Central & Northern Arizona Tempe, United States805 E Guadalupe Rd Tempe Arizona, 85283, · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects r ...
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Customer Service Manager
1 week ago
Goodwill of Central & Northern Arizona Tempe, United States805 E Guadalupe Rd Tempe Arizona, 85283, · Starting Pay: $17/Hour · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entiti ...
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Customer Service Manager
22 hours ago
Goodwill of Central & Northern Arizona Tempe, United States2700 W. Baseline Tempe Arizona, 85283, · **Offered Pay: $17/hr.,** · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) in Arizona and Maryland. ...
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Customer Service Manager
22 hours ago
Goodwill of Central & Northern Arizona Tempe, United States2700 W. Baseline Tempe Arizona, 85283, · Starting Pay: $17/ Hour · Position Description**: · Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entitie ...
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Velocity Solutions Chandler, United StatesAbout CARDIS Reynolds GmbH: · Our mission is to ensure stable IT systems in car dealerships. · We specialize in the automotive industry, providing stable products, delivering everything from one source, meeting high quality standards, and prioritizing partnerships with our custom ...
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Children Services Case Manager
2 days ago
House of Refuge Mesa, United StatesIf you have a passion for working with children and families and want to make a positive impact, this position might be right for you House of Refuge is a transitional housing program serving homeless families who are working towards self-sufficiency. We are looking for a qualifi ...
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Service Manager
2 days ago
Naumann Hobbs Material Handling Corp II. Phoenix, United States**The Service Manger** **will be required to perform these tasks as the core of their job responsibilities along with other associated support tasks to the operational functions of the business. This manager will be accountable for their team's revenue and performance and report ...
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Service Manager
1 week ago
Naumann Hobbs Material Handling Corp II. Phoenix, United States**TransWest Mobile Truck Repair is looking for YOU to fill our Team Service Manager position in Phoenix TX (43rd Street & Broadway)** · **TransWest Mobile Truck Repair has been in business since 2009 and we are a leader in mobile fleet maintenance.** · **The Team Service Manger * ...
Assistant Service Manager - Chandler, United States - Pep Boys
Description
****
**Assistant Service Manager**
**Assistant Service Manager**
**Requisition ID:**
**Category:** Service Desk
**Position Summary**
Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.
**Duties & Responsibilities**
Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
Assist the Store Manager of Service in training and coaching service selling associates on Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Effectively communicates with all store associates, management, and customers.
In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
Key holder and responsible for basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to all company policies, procedures, safety and environmental rules.
Other duties as assigned.
**Knowledge, Skills, and Abilities**
High school diploma or equivalent required.
One year of experience in automotive service environment.
One year of automotive service sales experience preferred.
Valid Drivers License .
Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
**Physical Demands/Work Environment**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
**Physical Demands**
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
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