Service Drive Manager - Gilbert, United States - Berge Mazda/Volkswagen
Description
Job Summary:
As the Service Drive Manager at Berge Mazda/ Volkswagen, you will be responsible for overseeing the daily operations of the Service Advisors.
As a manager, you will be leading a team to ensure customers receive top-quality service while also driving profitability for the dealership.
Compensation & Benefits:
This position offers a competitive commission-based compensation structure with potential for bonus and incentives.
In addition, you will have access to comprehensive benefits, including health insurance, retirement plans, paid time off, and employee discounts on products and services.
Responsibilities:
- Lead and manage a team of service advisors and technicians to ensure efficiency and customer satisfaction.
- Train and develop service team members, providing feedback and coaching as needed.
- Ensure all vehicles are serviced in a timely and efficient manner, adhering to company standards and manufacturer guidelines.
- Monitor and analyze department performance and implement strategies to increase productivity and profitability.
- Maintain strong relationships with customers and resolve any customer complaints promptly and effectively.
- Collaborate with other departments to improve overall dealership performance and maximize customer retention.
- Stay uptodate on industry trends and advancements, utilizing this knowledge to improve processes and systems within the service department.
Requirements:
- 3+ years of experience in automotive service management.
- Strong leadership and communication skills.
- Proven track record of driving performance and profitability in the automotive industry.
- Knowledge of automotive repair procedures and industry regulations.
- Ability to multitask and manage competing priorities in a fastpaced and dynamic environment.
- Excellent customer service skills and dedication to customer satisfaction.
- Proficiency in Microsoft Office and dealership management systems.
- Must have a valid AZ Driver's License and good driving record.
- Must be able to pass a pre employment background check and drug screen (not including THC)
EEOC Statement:
The Berge Auto Group is an equal opportunity employer and values diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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